Join the mission-driven team as a Retention Specialist, ensuring job retention for diverse clients in a full-time, in office capacity. Use problem-solving skills to support meaningful employment outcomes.
As a Retention Specialist, you will assist clients from the offer stage to successful job retention, addressing conflicts and identifying employment risks. Your commitment to timely follow-ups and strong communication will help gauge satisfaction and employment stability.
This dynamic role also includes planning group coaching sessions to prepare clients for workplace challenges.
Key Responsibilities:
- Monitor job retention through structured follow-ups
- Provide onboarding assistance to clients and employers
- Identify and address retention risks proactively
- Facilitate engaging group coaching sessions
- Collaborate with colleagues for optimal service delivery
Requirements:
- Diploma or degree in Social Services or equivalent
- 1-3 years in employment counselling or advising
- Experience with diverse client populations
- Excellent interpersonal and communication skills
- Commitment to in-person work without remote options
Ensure long-lasting employment relationships in your role as a Retention Specialist.