Position Type:

Temporary - Temporaire

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive advantages to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership.

Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

POSITION OVERVIEW

As a Special Authorization Analyst (12 Month Term), you will play an integral role in the authorization of prescription drugs for claimants using various modes of communication and online technology. You will remain current with respect to policy and procedure changes and liaise closely with Pharmacy Consultants, colleagues, and our client WCB Nova Scotia. The primary goal of the Special Authorization unit is to process requests for prescription drugs that require prior approval based on the claimant's compensability.

Work Schedule 37.5 hours/week, Monday to Friday Core Hours 8:00 AM – 5:00 PM (Atlantic)

KEY RESPONSIBILITIES

- Review, analyze, and make appropriate decisions on special authorization requests following




- WCB Nova Scotia policy and guidelines.
- Prepare, fax, and mail communications to prescribers and claimants regarding the outcomes of
- their requests.
- Answer phone inquiries from prescribers in a timely and professional manner.
- Adhere to and follow all policies defined by WCB Nova Scotia.
- Maintain service levels as defined by WCB Nova Scotia to ensure contractual obligations are met.
- Develop and maintain accurate procedural documentation to support ongoing operations.
- Maintain tracking records and ensure data integrity through quality assurance practices.
- Organize work and information to ensure requests are processed accurately and efficiently.
- Use business knowledge and experience to problem-solve and support service delivery.
- Provide operational support to Provincial Programs as needed.

REQUIRED QUALIFICATIONS

Education

- Successful completion of a recognized post-secondary Pharmacy Technician or Assistant program or equivalent experience. Knowledge of medical terminology considered an asset.

Work Experience

- Minimum 3–5 years of experience in a pharmacy environment or a similar role where drug analysis and client relationships were key requirements. • Knowledge of claims adjudication systems is considered an asset.

Communication

- Excellent oral and written communication skills.
- Strong customer service skills with experience dealing with the public and health professionals.

Computer Skills

- Proficient in Microsoft Office Suite (Word, Excel) with strong keyboarding and data entry skills.



• Comfortable navigating multiple software applications and internet-based systems simultaneously.

Analytical Skills

- Strong analytical abilities with high attention to detail and accuracy. Ability to multitask, prioritize, and manage workload effectively in a fast-paced environment.

Language: Bilingualism in English and French considered an asset; English required. #CBM1

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Pay Range:

46,292 - 52,078 CAD The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws*.

- We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: [email protected].

📌 Special Authorization Analyst (12 Month Term) (Nova Scotia)
🏢 Medavie
📍 Nova Scotia