We pride ourselves on providing a memorable and outstanding spa experience to our guests. Our reputation for excellence is built on our team’s dedication to quality and exceptional customer service. Join us and become a part of a positive, supportive, and rewarding work environment.

Key Responsibilities:

- Greet guests warmly upon arrival, creating a friendly and professional first impression
- Manage appointment bookings efficiently using our reservation system, accommodating special requests when possible
- Answer phone calls and respond to email inquiries promptly in a professional manner, providing detailed information about services and promotions and assist guests with any questions.
- Maintain the cleanliness and organization of the reception area to uphold a welcoming atmosphere
- Assist with client check-in and check-out procedures, ensuring accurate record keeping
- Promote spa services, packages, and retail products to enhance guest satisfaction and revenue
- Coordinate with therapists and staff to ensure smooth scheduling and communication throughout the day
- Interacts with other staff members in a skilled manner, assisting other departments with necessary information.
- Communicates all pertinent information to the spa manager and supervisors.
- Ensure guest satisfaction by maintaining a clean and safe facility.
- Entering guest file/ and make sure guest sign intake form.
- Organize room schedule for spa therapist booking efficiency.
- Solicits guest feedback via guest comment cards and acknowledges guest preferences for future visits.
- Handles all guest complaints with the utmost confidence,



grace, and concern for their satisfaction.
- Provides courteous, efficient service to all guests and spa visitors.
- Greets guests immediately upon arrival.
- Reviews and confirms guests’ appointments.
- Sanitize and stock washroom, hallway, and front area clean and tidy, makes sure garbage out daily.
- If laundry facilities are available, replenish clean linens and stock linen area.
- Restocks supplies and amenities.
- Report any problems immediately to management staff.
- Refer guest to other service providers within spa.
- Customer Service is the most critical area in the spa environment, remember the only real boss in the spa industry is the customers, they fire us by simply spending their money somewhere else.

Qualifications:

- At least 1 years as Guest Service, Host or Spa Receptionist.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Strong attention to detail and ability to maintain a high standard of cleanliness.
- Proficiency in using booking and scheduling software.
- Commitment to ongoing professional development and learning.
- Professional appearance.
- Ability to work flexible hours, including evening and weekends.

International students are welcome to apply. If you are interested, please send your resume and any questions to [email protected]

We look forward to welcoming you to our team!

Pay: $19.00-$28.34 per hour

Expected hours: 8.0 – 40.0 per week

Work Location: In person

📌 Spa Receptionist (Langford)
🏢 Oku Head Spa and Massage - Langford
📍 Langford