Role: L3 Support Pega
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid – 4 Days/Week
Job Description We are seeking a Full Time L3 Support Pega professional with robust Pega Platform, Java/Spring Boot, production support, monitoring, incident management, and RCA experience. The ideal candidate will own end-to-end L3 incident resolution and collaborate with development, infrastructure, L2, and vendor teams
Key Responsibilities Own end-to-end L3 incident resolution through ServiceNow within SLA
Perform deep technical analysis across Pega, Spring Boot, integrations, and database layers
Use Splunk for log analysis, correlation, and incident triage
Use Dynatrace/DataDog for performance analysis and dependency mapping
Monitor batch jobs, schedulers, queue processors, listeners, and application health
Raise and manage defects through JIRA/JTFM
Document detailed RCA and map production issues to backlog items
Drive fixes with development teams through closure




Participate in daily defect triage and production support calls
Execute and validate standard, emergency, and release-related changes
Collaborate with L2, Development, Infrastructure, and vendor teams
Maintain runbooks, KT artifacts, and audit-compliant documentation
Identify monitoring gaps, alert tuning, and automation opportunities
Mandatory Skills Strong Pega Platform experience with CSA/PCSA or equivalent certification
Hands‑on Pega tracing, clipboard, rules debugging, job schedulers, and queues
Strong Java/Spring Boot troubleshooting experience
Experience with APIs and microservices
Hands‑on Splunk for log queries, analysis, and dashboards
Hands‑on Dynatrace for RCA, dashboards, and alerting
ServiceNow Incident, Problem, and Change management experience
Strong RCA-driven issue resolution and MTTR management

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📌 Support Pega-5 (Ontario)
🏢 Realign
📍 Ontario