Tool Beast Ltd. — Kingston, Ontario
Join the Tool Beast Team
Tool Beast is looking for friendly, reliable, and organized people to join our growing team as Service Desk Associates .

This is a customer-facing position at the heart of our repair operation. You'll help customers when they bring tools in for service, pick up completed repairs, call with questions, and need help navigating the repair process.

Previous tool or repair experience is not required. We're much more interested in finding someone who communicates well, is dependable, pays attention to details, and is willing to learn.

We are particularly interested in applicants with weekday daytime and Saturday availability .

About Tool Beast
Tool Beast is a Kingston-based tool and equipment sales, service, and repair business serving contractors, tradespeople, businesses, municipalities, and homeowners.

Our team provides warranty and non-warranty repairs, tool assessments, parts support, equipment service, and new tool sales across a growing range of professional brands.

We're a busy, hands‑on workplace where good customer service, teamwork, problem solving, and getting the details right matter.

What You'll Do
Help Customers at the Service Desk
You'll often be the first person a customer interacts with when they visit or call Tool Beast.

Your responsibilities will include:

Greeting customers and determining how we can help

Answering incoming telephone calls

Responding to basic questions about repairs and service

Directing more technical questions to the appropriate team member

Providing customers with updates and information

Helping create a friendly, professional customer experience

Check Tools In for Repair
You'll help customers start the repair process by:

Receiving tools and equipment

Collecting and confirming customer information

Identifying model and serial numbers

Accurately documenting the customer's concerns

Creating service and repair tickets in our system

Identifying whether a repair may be warranty or non‑warranty

Explaining what happens next in the repair process

Making sure tools and customer information are properly labelled and organized

Accuracy is important. The information collected at the Service Desk follows the repair throughout our entire process.

Help Customers Pick Up Completed Repairs
When repairs are ready, you'll help:





Locate completed tools

Confirm customer and repair information

Review basic repair information with customers

Process invoices and payments

Complete pickups accurately

Direct technical questions to our service team when necessary

Answer Phones & Support Customers
You'll answer incoming calls and help customers with questions such as:

Is my repair ready?

Can you repair my tool?

What do I need to bring with me?

How does warranty service work?

What are your hours?

Do you carry a particular product or part?

You don't need to know all the answers on your first day. We'll teach you where to find information and when to involve another member of the team.

Keep Things Organized
When the Service Desk is quieter, you'll help with:

Customer follow‑up

Data entry

Filing and repair documentation

Organizing completed repairs and customer pickups

Restocking supplies

Inventory tasks

Cleaning and organizing the Service Desk and customer areas

Other day‑to‑day tasks that help keep Tool Beast running smoothly

What We're Looking For
We're looking for someone who:

Enjoys working with people

Communicates clearly and professionally

Is comfortable answering the phone

Is dependable and punctual

Pays attention to details

Can stay organized in a busy environment

Is comfortable using computers and learning new software

Can follow established processes and procedures

Can manage several priorities at once

Works well as part of a team

Takes initiative when something needs to be done

Is willing to learn about tools, equipment, repairs, and warranties

Can remain professional when dealing with an upset or frustrated customer

Experience
Customer service, retail, administrative, reception, parts, automotive, equipment, construction, or trades experience is an asset, but not required .

Knowledge of power tools is also an asset, but it isn't a requirement.

We can teach you about tools.





We're looking for people who already bring the things that are harder to teach: reliability, professionalism, curiosity, attention to detail, and a genuine desire to help customers.

Availability
Tool Beast's current store hours are:

Monday–Friday: 8:00 AM–6:00 PM
Saturday: 9:00 AM–5:00 PM
Sunday: Closed

This is a part‑time position with shifts scheduled based on business needs and employee availability.

Daytime availability Monday through Friday and availability on Saturdays are particularly important to us.

Our schedule includes a mix of morning, daytime, afternoon, and closing shifts.

Students are welcome to apply, including high‑school, college, university, and skilled‑trades students. However, this position is open to applicants of all backgrounds and stages of their careers.

Physical Requirements
The position involves working around power tools and equipment. Applicants should be comfortable:

Standing and moving throughout a shift

Handling customer tools and equipment

Regularly lifting smaller power tools

Occasionally lifting items weighing up to approximately 50 lbs with appropriate assistance when required

Working in an active retail and repair environment

What You'll Gain
This isn't just a traditional retail counter position.

You'll gain practical experience in:

Customer service

Business operations

Service and repair management

Warranty processes

Point‑of‑sale and service software

Product identification

Problem solving

Inventory

Professional communication

Power tools and equipment

There may also be opportunities to learn other parts of the Tool Beast business as you gain experience.

The Person We're Hoping to Find
You don't need to walk through the door knowing the difference between every Milwaukee, Makita, Bosch, EGO or other tool we service.

You do need to be willing to learn.

A great Service Desk Associate is someone who can have a contractor walk in with a broken tool, another customer waiting to pick up a repair, and the phone ringing — and still greet everyone professionally, stay organized, and work through each customer one at a time.

If you're dependable, enjoy helping people, learn quickly, and like working in an environment where every day is a little different, we'd like to hear from you.

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