Overview We’re looking for a Field Service Technician to join our team! Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable. As a Field Service Technician, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities - Maintain and repair MFPs and resolve customer printing issues - Perform in office service of MFPs - Maintain effective relationships with customers and sales - Maintain parts and call management as well as accurate records to achieve KPI targets - Responsible to learn new technologies - 5% - Lead referrals and product promotion to existing customers - 95% - break-fix and customer support - Understands territory parts budget and inventory control - Must follow the policies and procedures set forth by KMBS - Perform other relevant duties as assigned by management Qualifications - 0-2 years technical/repair of electronics or software equipment - Knowledge of basic Microsoft OS printing and common network concepts - Basic awareness of common solutions - Low to mid end office systems certifications - Basic Color theory - Good verbal and written - Operates independently, requires assistance from time to time - Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations - Travelling within Canada and the US is a requirement - Candidate must provide & maintain valid travel documents at own expense - Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing - Standby and afterhours work may be required - Training may require afterhours travel and stay overs including weekends - Perform other relevant duties as assigned by management - Required to achieve Associate Level Certification - Travel within assigned territory, some out of territory work - High School or equivalent - CompTIA A+ Certification / CompTIA Net+ Certification / CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience) Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

📌 (sr) Field Service Technician (Atlantic)
🏢 Konica Minolta Business Solutions U.S.A.
📍 Moncton