Job OverviewWe are seeking a dynamic and experienced Bilingual Customer Service Representative (French/English) to support the day-to-day operations of our customer service team. This role is well suited for an individual who combines robust customer service knowledge with excellent communication, facilitation, and interpersonal skills.Key Responsibilities – Customer Service Agent (Bilingual French/English)Provide timely, accurate, and professional customer support in both English and French via phone, email, chat, or other communication channelsRespond to customer inquiries regarding products, services, policies, and account information while ensuring clarity and consistency in both languagesResolve customer issues effectively by identifying needs, investigating solutions, and following through to completionDocument customer interactions accurately in ticketing systems, including notes, actions taken, and outcomesEscalate complex or unresolved issues to appropriate teams in accordance with established proceduresMaintain a high level of customer satisfaction by demonstrating empathy, active listening, and cultural sensitivityMeet or exceed individual and team performance metrics, including service levels, quality standards, and productivity targetsAdhere to company policies, regulatory requirements, and confidentiality standards alwaysStay current on product knowledge, service updates, and process changes through ongoing trainingSkills & CompetenciesStrong listening, comprehension,



and translation skills in English and FrenchProfessional and calm approach when handling difficult or escalated customer interactionsHigh level of cultural awareness and sensitivity when serving diverse customer populationsAbility to work independently while contributing effectively as part of a teamStrong organizational skills with attention to detail in documentationPositive attitude, adaptability, and a strong sense of ownershipAble to commute between sites within CanadaPreferred ExperiencePrevious experience providing customer service support in both English and French, verbally and in writingMinimum of 2 years experience working in a call centre, contact centre, or customer-facing environmentExposure to supporting customers across multiple communication channels (phone, email, chat, or digital platforms)Experience serving customers in Quebec and/or other francophone marketsFamiliarity with CRM, case management, or ticketing systems for documenting customer interactionsExperience working in high-volume or fast-paced service environments while maintaining quality and accuracyUnderstanding of key customer service metrics such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT)Prior experience in regulated or service-driven industries (e.G., financial services, telecommunications, insurance, healthcare) is considered an assetDemonstrated ability to de-escalate challenging situations and adapt communication style to diverse customer needsPay: $22.00-$23.00 per hourExpected hours: No less than 40.0 per weekApplication question(s):Do you have experience using CRM systems, case management tools, or ticketing systems to document customer interactions?Are you able to commute between different work sites within Mississauga/Canada?In which environment do you have experience: call centre, contact centre, or customer-facing roles?Do you have experience serving customers in Quebec and/or other Francophone markets (in English and French)?Experience:Customer Service Agent (Bilingual French/English): 2 years (required)Work Location: In person#J-18808-Ljbffr

📌 Customer Service Agent (Bilingual French/English) - $22 - $23 An Hour (Winnipeg)
🏢 upfacer staffing
📍 Winnipeg