What you’ll do Customer Service - Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.

- Enforces delivery of our operating model customer service standards.
- Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
- Meets established service levels agreements for in-store services and order fulfillment - Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs Operations - Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
- Establishes plan and follows up on execution of weekly price changes, promotional set‑ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
- Leads the implementation and execution of standard operating procedures (SOPs) - Leads the execution of seasonal changeover as per seasonal merchandising plan - Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
- Oversees preparation for annual inventories.
- Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S; policies and procedures.
- Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions. Training - Coach and develop store and management team, through setting expectations, communication, coaching,



feedback and ongoing support - Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
- Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
- Completes and holds team accountable to complete required Triangle Learning Academy within timeframes.
- Facilitate and lead team meetings.
- Ensure execution of the Customer Experience and provides resolution for all customer concerns.
- Develops and leads recruiting and hiring strategy for store, maintains a complete team - Create succession plans through continuous training and development Leadership - Acts a brand ambassador, promoting our stores, brands, and people internally and externally - Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
- Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
- Follows the disciplinary process consistently and impartially.
- Promotes and maintains a positive and motivating work workplace (safe, inclusive, and empowering) What you bring - Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support - Proven ability to build and manage a daily, weekly plan for the department and store - Exceptional communication skills - Excellent organizational skills - Superior training and mentoring skills3-5 years retail experience required - High energy, enthusiasm and a drive to succeed

📌 Store Manager (Gaspé)
🏢 Mark's Work Wearhouse
📍 Gaspé