Elevate customer journeys as the Director of Customer Engagement for gategroup in Mississauga, ON. This hybrid role combines operations and commercial acumen to enhance service delivery and satisfaction.

In this leadership role, you will integrate data outcomes and collaborate with station and supply chain teams to maximize performance across the airline network. This position emphasizes continuous improvement, ensuring operational effectiveness, and addressing financial drivers while leading critical discussions with airline executives.

Key Responsibilities:
• Integrate data insights into actionable performance plans
• Monitor early indicators of service deterioration
• Collaborate to align customer expectations with station operations




• Lead continuous improvement initiatives across all stations
• Prepare and present consolidated performance reports

Requirements:
• Bachelor’s Degree preferred; 6+ years experience in operations
• 7+ years in data analytics in aviation or catering
• Customer-facing experience in airline industry required
• Solid performance management and improvement skills
• Excellent communication and presentation abilities

Drive operational excellence and customer satisfaction as a leader in this impactful role.
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📌 Director of Customer Engagement Mississauga (Ontario)
🏢 gategroup
📍 Ontario