Our post-implementation support team is the backbone of that promise. We don't just process tickets; we solve the technical and operational challenges that keep our clients and their members connected to critical resources. We're looking for a Senior Consultant, Administrative Solutions who combines technical expertise with a genuine passion for mentoring others and improving how we serve our clients.In this role, you’ll own database solutions, mentor a talented technical team, and collaborate with colleagues across Health & Welfare plan administration and implementation. You’ll work with cutting‑edge platforms like our Ariel administration system, tackle complex data challenges, and help eliminate the friction that prevents members from accessing the Health & Welfare portal and other critical resources.What you’ll doDatabase Solutions & ReportingYou’ll be the go-to person for designing and building data solutions that power client operations. Your week might include:Developing SQL queries and reports to solve real‑world client challengesBuilding automated reporting solutions using SQL Server Integration Services (SSIS) so the team can focus on higher‑value supportCreating self‑service reports with SQL Server Reporting Services (SSRS) that empower clients and internal usersPreparing ad hoc analyses and supporting data clean‑up initiatives that improve data qualityProcess Improvement & Problem‑SolvingYou’ll identify opportunities to work smarter, not harder. You’ll collaborate with business partners to understand their challenges, then design automated solutions that streamline workflows and improve standard operating procedures. You’ll be the person who asks "Why do we do this manually?" and then builds the solution that saves hours each week.Team Leadership & MentoringAs a senior voice on the team, you’ll mentor colleagues in troubleshooting complex technical challenges, developing their expertise in database solutions and client communication. You’ll manage ticket queue priorities, ensure adherence to incident and deliverable SLAs, and maintain quality control across team deliverables.



You’ll help your teammates grow technically while supporting them through challenging client situations.Documentation & CommunicationYou’ll create clear technical and user documentation for procedures and technologies, ensuring knowledge is accessible to the whole team. You’ll respond to requests from the administration team, clients, and internal stakeholders—translating complex technical concepts into language that resonates with non‑technical audiences.What you bringMust‑Have Technical SkillsStrong expertise with SQL (on‑demand query tools, database architecture, query optimization)Hands‑on experience with SSRS or similar web‑based reporting applicationsProficiency in Microsoft Excel and Access for data analysis and reportingSolid understanding of Microsoft Office suite fundamentalsMust‑Have Experience3+ years in a data reporting role, database support role, or customer support environment with technical problem‑solving responsibilityProven experience with ticketing/incident management systemsTrack record of explaining complex technical concepts to non‑technical audiencesMust‑Have QualitiesExcellent written and verbal communication skillsStrong customer service orientation and commitment to supporting colleagues and clientsExceptional analytical and problem‑solving abilitiesAbility to prioritize effectively, meet deadlines, and juggle multiple projects without losing qualitySelf‑motivated and able to work independently and collaborativelyDetail‑oriented with creativity in approaching solutionsQuick learner with genuine enthusiasm for new technical challengesNice to HaveExperience in Health & Welfare, benefits administration, or pension services industryBackground leading or mentoring technical team membersFamiliarity with data visualization toolsKnowledge of agile methodologies or experience working in agile environmentsExperience with SQL Server Integration Services (SSIS)Background in a customer‑facing support roleSalary Range :



$80,000 - $110,000Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.BenefitsComprehensive total rewards package highlighting competitive salary and bonus structures, minimum three weeks of vacation, and adaptable benefits plan to meet the needs of you and your familyFlexibility to work in‑office, virtually or a combination of bothGenerous company‑matched pensionOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunities to develop your skillsAnd many more...Job Type : Current VacancyÀ TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d’équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.#J-18808-Ljbffr

📌 Senior Consultant Administrative Solutions - $80,000 - $110,000 A Year (Winnipeg)
🏢 Telus
📍 Winnipeg