Credit & Collections Specialist Location: Grimsby, ON Onsite Flexibility: Hybrid 3 days/week in office in Grimsby, ON Contract Details Position Type: Contract Contract Duration: 3 months Pay Rate: C$32.80 / Hour (CAD) Shift / Schedule: Monday Friday, 8:00 AM 4:30 PM EST Job Summary Under the direction of the CFO, the incumbent is responsible for the management and collection of outstanding customer accounts through telephone and/or written correspondence while maintaining a high level of customer service.

Key Responsibilities Maintains a safe working environment by following Airgas/Red-D-Arc''s health and safety guidelines.

Provides internal and external customer service regarding, but not limited to, collection issues, customer refunds, account adjustments, discrepancies, short payments, reconciliations, etc.

Responsible for monitoring, maintaining, and reducing delinquency on assigned accounts.

Escalates issues and/or complicated accounts to Credit Management as needed and enlists the efforts of Sales and Senior Management as instructed, and when necessary to accelerate the collection process.

Proactively communicates and follows up effectively with sales and other departments regarding customer accounts, concerns, or resolutions.

Performs weekly and monthly reporting.

Answers high-volume phone calls and emails.

Provides excellent and considerate customer service to all Red-D-Arc external and internal customers, with an emphasized focus on dealers and sales.

Participates in team building meetings.

Meets defined department goals and metrics.

Performs other related duties as required.

Required Skills Detail-oriented with strong analytical and problem-solving skills.

Ability to make critical decisions while following company procedures.

Must be able to proactively and methodically deal with conflicting goals and challenging situations.

Ability to anticipate and solve problems, act decisively, and persist in the face of obstacles.

Ability to multi-task and work independently with little supervision.





Ability to work independently as well as within a team.

Adaptable to set and prioritize work with varying exceptions.

Strong technical skills to produce effective spreadsheets, reports, and documents as well as strong interpersonal skills to complete effective presentations, as required.

Communicates with clarity, verbally and in writing, in one-on-one or group situations, over the telephone and via email.

Ability to work with a wide variety of people with different personalities and backgrounds.

Ability to effectively build relationships with both internal and external customers.

Must be able to work effectively through a matrix organization spanning operations in 2 countries.

Safety and Personal: Continuously improving knowledge and competency, ensuring that appropriate information is available to people who need it, and consistently applying what has been learned.

Integrity/Honesty: Behaves in an honest, fair, and ethical manner.

Shows consistency in words and actions.

Models high standards of ethics.

Communication: Demonstrates clear and concise conversations & interactions with others.

Listens effectively; clarifies information as needed.

Writes in a clear, concise, and organized manner for the intended audience.

Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations for resolution.

Customer Focus: Anticipates and meets the needs of both internal and external customers.

Delivers high-quality service; is committed to continuous improvement.

Teamwork: Demonstrates the ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards,



and contributing to the capability of the team.

Fast learner capable of picking up processes and tools quickly.

Hands-on experience with Microsoft Dynamics 365 (D365).

Preferred Skills Working knowledge of Microsoft Dynamics 365 is an asset.

Bilingual in French and English is an asset.

Strong preference for candidates with US Credit & Collections experience.

Education Requirements Post-secondary education equivalent to a Diploma in Business/Administration Management preferred.

Required Experience One to two years of Credit and Collections experience.

Working knowledge of finance, billing and collections procedures.

Work Environment / Physical Requirements Controlled climate while working indoors.

Ascend/Descend stairs Frequently Balancing Seldom Bending Occasionally Carrying Objects Occasionally Fine Manipulation Rarely Kneeling Rarely Lifting 10 25 lbs Seldom Reaching Frequently Sitting Continuously Speaking Continuously Squatting Seldom Standing Frequently Stooping Occasionally Walking Frequently About the Client This client is a global leader in the industrial gases and technologies sector, delivering gases, technologies, and services to customers across industry and healthcare in 60 countries.

With a vast international footprint spanning six continents, the organization employs engineers, scientists, operations specialists, finance professionals, and customer-facing roles who collectively serve a diverse global customer base.

The scale of operations present in 60 countries places this organization among the largest industrial gas companies in the world.

About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska.

We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-12897 #LI-Onsite

📌 Credit & Collections Specialist (Grimsby)
🏢 GTT
📍 Grimsby