Duties and Responsibilities Under the supervision of the Inside Sales Manager, the duties and responsibilities of the Tour Consultant include, but are not limited to, the following: Help clients select the right tour based on their needs and specific requirements; Answer clients'' questions about prices, availability, and tours; Achieve growth and hit sales targets by successfully converting leads on a weekly, monthly and yearly basis; Respond to all phone and email leads on a daily basis whether with a quote or an email advising that it is being worked on; Review all open leads on a weekly basis and diligently perform follow ups; Build and promote solid, long-lasting client relationships by responding in a timely manner to the clients questions and understanding their needs; Contribute to the Sales team targets accomplishing organizational goals; Create FIT quotes for clients, working with suppliers to put together a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly; Create Group quotes for clients,



working with local operators to create a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly; Maintain awareness of new products and promotions; Follow set procedures and systems for Phone, Email communication with clients, suppliers and other staff at Indus Travels; Ensure all data is entered as per standards in CRM and all leads are followed up in a timely manner; Ensure that files are profitable and when not, discuss with the Inside Sales Manager to determine what can be done to improve the profit margin; Make sure that a FIT or Group quote is competitive and do what is needed to convert the booking; Review all client feedback and act on it, involving the Inside Sales Manager where necessary; Support and mentor your Sales support person to ensure clients are getting all information required to travel; and Co-ordinate with operations and flights department for both Group & FIT bookings.

📌 Tour Consultant (Richmond)
🏢 Indus Travels
📍 Richmond