Elevate customer experiences as the Customer Relationship and Renewals Manager at SOTI's Mississauga location. This role focuses on account growth, sales strategies, and fostering positive client interactions.
SOTI is seeking a Customer Relationship and Renewals Manager for a 12-month contract. You'll manage customer accounts, drive renewals, and upsell products while providing valuable feedback to enhance service delivery. Leverage your experience in technology-based sales and your passion for innovation to excel in this dynamic environment.
Key Responsibilities:
• Serve as the main contact for clients, ensuring a positive experience
• Achieve renewal targets and upsell SOTI offerings
• Collect and disseminate client information effectively
• Collaborate cross-functionally to support sales strategies
• Maintain robust relationships with clients to drive account growth
Requirements:
• 2+ years in B2B sales or renewals, ideally in tech
• Familiarity with Salesforce is a plus
• Strong communication skills and phone presence
• Team-oriented mindset with a results-driven approach
• Detail-oriented with strong problem-solving abilities
Drive customer success and sales growth at SOTI—where your skills can make a significant impact.
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