Lead a energetic team as a Contact Center Manager with Teleperformance. Drive operational excellence, implement innovative strategies, and ensure top-notch customer service delivery across channels.

Teleperformance, a global leader in customer experience management, is seeking a Contact Center Manager with at least three years of management experience. This vital role emphasizes profitability, productivity, and adherence to client needs. You will oversee operations, manage budgets, and empower teams while maintaining high standards for customer satisfaction.

Key Responsibilities:
• Manage daily operations of one or more call center units
• Enhance profitability through strategic planning and execution
• Develop annual budgets and monitor fiscal plans




• Oversee compliance with SOW and KPI goals
• Conduct floor audits to enhance operational efficiency

Requirements:
• Minimum 3 years of management in contact center
• Bachelor’s degree in business or related field
• Proficiency in Microsoft Office Suite
• Excellent problem-solving skills and adaptability
• Strong leadership and communication abilities

Excel in steering team performance and foster high-quality service as part of Teleperformance's innovative culture.
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📌 Contact Center Manager at Teleperformance (Ontario)
🏢 TP Canada
📍 Ontario