General Bank of Canada (“GBC”) is a Schedule I Chartered Bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Since our entrepreneurial beginnings in the 1950s, we’ve grown into one of Canada’s fastest-growing small banks, delivering innovative financing solutions across the automotive, aviation, and commercial sectors.

At GBC, our values of Trust, Discipline, People First, and Innovation shape everything we do. Our agile, forward-thinking approach allows us to design smarter, more responsive banking solutions for a rapidly evolving digital world.

We’re proud to be certified as a Great Place to Work for seven consecutive years, reflecting our commitment to a culture where people feel supported, empowered, and inspired to do their best work.

Giving back is part of who we are. Since 1969, our long-standing partnership with United Way has supported meaningful volunteerism, fundraising, and community initiatives that make a lasting difference.

When you join General Bank of Canada, you become part of a team that’s not only shaping the future of banking but also strengthening the communities we serve. And yes, we genuinely love it here, and we think you will too.

The Opportunity

Reporting to the Senior Manager, Lending Support, the Team Lead, Funding & Dealer Services provides day-to-day leadership, operational oversight, and subject matter expertise to the Funding & Dealer Services team. This role plays an important part in fostering a high-performing, customer-focused environment by supporting team development, driving operational excellence, and ensuring the consistent execution of departmental processes and controls.

As a key resource for team members and business partners, you will provide guidance on complex issues, support escalations, identify opportunities for process improvement, and promote operational efficiency. Working closely with leadership, you will help maintain service standards, mitigate operational risk, support compliance requirements, and enhance the overall experience of customers, dealers, and internal teams.

Position Details

- Employment Type: Permanent; Fulltime
- Workplace Model: In Office
- Location: Edmonton, AB.
- Working Conditions: Office environment with the ability to work remotely if required. Minimal physical effort including sitting, standing, and bending. Regular use of a computer and frequent interaction with employees and external contacts.
- Salary Range: The salary range for this position is $61,691.79 to $83,465.37. Final compensation will be determined based on qualifications, experience, skills, internal equity, market considerations, and other job-related factors.
- Deadline to Apply: September 25, 2026

Position Responsibilities Loan Processing & Administration

- Support the administration of the loan portfolio by ensuring transactions, documentation, and records are processed accurately and in accordance with Bank policies, procedures, and regulatory requirements.
- Investigate and resolve loan-related inquiries, discrepancies, and operational issues from internal and external sources.
- Conduct quality control reviews and system validations to maintain data integrity and identify opportunities for improved efficiency and accuracy.
- Support reporting, compliance activities, audits, and risk management initiatives.
- Assist with loan funding, servicing, renewals,



cancellations, and other loan administration activities.
- Contribute to the ongoing enhancement of departmental procedures, controls, and operational effectiveness.

Dealer Support

- Build and maintain strong working relationships with dealers, business partners, and internal teams through responsive, professional, and solution-focused service.
- Respond to and resolve escalated inquiries and operational issues in accordance with policies, procedures, and service standards.
- Support the administration and maintenance of security registrations and related documentation while ensuring accuracy and compliance.
- Partner with internal departments to support operational and business requirements.
- Identify opportunities to improve service delivery, operational efficiency, and the overall experience of customers and dealers.

Leadership & Team Development

- Provide training, coaching, guidance, and knowledge sharing to team members while serving as a departmental subject matter resource.
- Coordinate workflows and monitor operational volumes to support service levels, productivity, and team effectiveness.
- Support the Manager in maintaining departmental standards, mitigating operational risk, and ensuring consistent execution of processes and controls.
- Contribute to a culture of continuous improvement by identifying and supporting initiatives that enhance efficiency and effectiveness.
- Assist with departmental communications, employee development efforts, recruitment activities, and onboarding programs.

What You Bring to the Table

Required Qualifications

- High school diploma or equivalent.
- Minimum 4 years of experience in administrative, operational, customer service, leadership, or related roles.
- Demonstrated leadership experience through formal or informal responsibilities such as coaching, mentoring, training, project leadership, volunteer leadership, or team coordination.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Proven ability to work effectively in a fast-paced, high-volume environment while managing competing priorities.
- Strong organizational, time management, analytical, and problem-solving skills.
- High attention to detail with a commitment to accuracy and quality.
- Strong interpersonal skills with the ability to build relationships and collaborate effectively across teams.
- Ability to handle confidential information with integrity and professionalism.

Preferred Qualifications

- Post-secondary education in Business Administration, Finance, Commerce, or a related field.
- Knowledge of retail lending products, lending operations, and credit terminology.
- Experience supporting process improvement initiatives and operational efficiency projects.
- Experience working within a financial services, banking, or consumer lending environment.

What GBC Brings to the Table At General Bank of Canada, we offer more than just a paycheque.



We offer the opportunity to build your career and elevate it to new heights. Our compensation package includes base salary, group benefits, and a matched retirement savings plan program.

Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care. We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses.

Recognized as one of the Best Workplaces for Mental Wellness in 2025 and 2026, we take mental health seriously. That's why we offer extra coverage for mental health practitioners and a dynamic employee assistance program.

As an employee, you can expect more than just our competitive compensation package, comprehensive group benefits, and matched retirement savings plan. We also offer the following:

- Generous paid time off to promote healthy work-life harmony.
- A team-oriented work environment where your voice and opinions are valued.
- Exclusive employee perks, including discounts for various products and services.
- Beautiful downtown office location with an onsite gym and the best rooftop patio.
- Engaging social events, offering unique experiences and opportunities to connect with colleagues, meet new people and enjoy some fun.
- Professional development and tuition support to help you advance your career.
- Welcoming teams that celebrate diversity and prioritize inclusion.
- Give back to your community. As a proud partner of the United Way, we offer numerous initiatives throughout the year for you to get involved and make a meaningful impact.
- Make an impact. Join one of our employee-led committees to develop leadership skills, expand your network and contribute to our strong corporate culture.

How to Apply We invite you to apply directly through our Careers portal at generalbank.ca/careers. If you need assistance, you can contact us at [email protected]. While we appreciate all applications, only candidates selected for further consideration will be contacted directly.

Diversity, Equity and Inclusion

At General Bank of Canada, we believe that diversity drives innovation and fosters a culture of inclusion. We are proud to be an equal-opportunity employer, dedicated to creating a welcoming and supportive setting for all employees. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers.

Accessibility

We believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion. Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process, and we will work with candidates requiring accommodations. If you require an accommodation, please reach out to our HR team directly ([email protected]).

Employment Equity

We welcome and encourage applications from individuals of all backgrounds and abilities, including those who are underrepresented in the financial services industry. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.

Applicant Privacy Notice To learn how we collect, use, and protect your personal information during the recruitment process, please review our Applicant Privacy Notice at the following link: https://www.generalbank.ca/careers/.

📌 Team Lead, Funding & Dealer Services (Edmonton)
🏢 General Bank of Canada
📍 Edmonton