Job title: Technical Operations Support analyst

Contract Duration: 1 year

Location: Toronto, ON

Rotation:

- Change Implementation Monitoring shifts will rotate between 7AM-3PM and 11AM-7PM – Must be flexible and able to adjust schedule. Shift could also be 9 am to 5 pm- depending on where they are needed and placed.
- Attendance at the weekly Wednesday 9am-9:45am meetings required in addition to regular shifts.
- Hybrid working arrangement – Onsite work requirement 2-4 times a week. .

Travel Required: between sites

SUMMARY OF THE ROLE

Duties include, but are not limited to:
- Coordination and execution of the Change Management process on a daily basis, providing both process and client support.
- Serve as a subject matter expert on IT Service Management Change Management process and tool.
- Chair / manage various Technology Change Management related meetings
- Review submitted Change requests for completeness, integrity and compliance with process requirements; Evaluate risk and impact associated with submitted Changes
- Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements. Facilitate scheduled and adhoc process training with stakeholders .
- Updates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teams.
- Drive process and organizational maturity as it pertains to IT Service resolution activities Management and ITIL




- Facilitation of collision mitigation and conflict.
- Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success.
- Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration)

MUST-HAVE Hard Skills:

1.) IT Technical Support experience

2.) Service Now

3.) MS office

1. ITIl V
2. Experience reviewing technical documentation

3. Asset management experience
4. Enterprise Operations environment experience
5. Knowledge of IT change management and ITIL methods and procedures

NICE-TO-HAVE 1.) FI experience

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and qualified staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

📌 Technical Operations Analyst (Greater Toronto Area)
🏢 Dexian
📍 Greater Toronto Area