Job Description – Guest Services AgentTitle: Guest Services AgentReports To: Assistant General ManagerJob DutiesRegister arriving guests and assign roomsProcess group arrivals and departures.Take, cancel and change room reservationsTake and process payments in a variety of methodsTake and record telephone, e-mail, or written message for staff members.Set up golf simulator sessionsProvide general information about points of interests in our area to guestsArrange services required for guests with special needsReceive and distribute all forms of paper correspondence.Secure guests valuablesProcess wake up callsWhere necessary, assist in compiling data for various reports.Balance Cash and complete balance sheetsAs a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries,



and other interactions.Provide information to staff and/or clients about special activities.Ensure all forms and reports are completed as needed.Observe and report any security issues to the Office Manager.Maintain the reception and simulator rooms in a tidy and presentable manner.Accept and monitor inbound shipments as necessary.RequirementsHigh school diploma or GED, or an acceptable combination of education and experience.Able to write simple correspondence, including memos, letters, etc.General mathematical skills.Ability to apply understanding to carry out instructions in written, verbal, or diagram form.Adjusts and is flexible to meet changing work needs and demands.Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these items.Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.Excellent analytical and problem solving skills.Superior telephone manners and strong interpersonal skills.Solid written and verbal skills to communicate with all levels of the hotelStrong customer service orientation.Job Types: Casual, Permanent, Part-timeBenefitsOn-site parkingLanguageEnglish (required)Work LocationIn personPay$16.50-$17.25 per hour#J-18808-Ljbffr

📌 Part Time Guest Services - $16.5 - $17.2 An Hour - Part Time (Winnipeg)
🏢 Ramada Lethbridge
📍 Winnipeg