RequirementsDEC in Computer Science, AEC in IT Support, or relevant trainingAt least 3 years of experience in IT support at Level 2Experience in a multi-site manufacturing environmentFluent in both French and EnglishAdvanced diagnostic skills beyond standard scripts, structured and methodicalAbility to work in critical environments with elevated privileges, observing security best practicesExceptional documentation skills with transparent, actionable procedures and detailed recordsStrong collaboration with first-line support for knowledge sharing and process improvementHigh professionalism, sense of priorities, and ability to manage multiple requests simultaneouslyResponsibilitiesHandle resolution of complex technical issues, including hardware failures and critical software incidentsProvide advanced technical support for software and systems: installation, configuration, maintenance, and troubleshooting beyond standard proceduresPlan and execute preventive maintenance activities to ensure performance, reliability, and security of IT infrastructuresMeticulously document interventions, detailing problems encountered, solutions implemented,



and contributions to knowledge articles and proceduresWork closely with first-line support team to ensure effective incident escalation and continuous knowledge transferIntegrate within the IT operations team (administration, network, support, cybersecurity) and assist in clarifying roles, responsibilities, and commitmentsCreate, maintain, and update the operations guide (playbook/runbooks) to standardize practices and enhance operational efficiencyEnsure application, monitoring, and compliance of software updates and security patchesCompanyFull-time, permanent position lasting 40 hours per week, Monday to Friday, 8 AM to 5 PM, primarily in-person at our office located at 3530 Boul. Des Entreprises, Terrebonne, QC, J6X 4J8, with potential remote work options based on policies.Benefits include: collective insurance program with 55% employer contribution, group RRSP with 2% employer contribution, telemedicine services, employee assistance program, recognition and employee referral programs, free coffee, and free parking.Annual salary range: $75,000 to $85,000.#J-18808-Ljbffr

📌 Système Et Réseau Administrateur(Trice) - C$75,000 - C$85,000 A Year (Winnipeg)
🏢 Altex
📍 Winnipeg