About the job RQ00187 - ServiceNow / ITOM Specialist RQ00187 - ServiceNow / ITOM Specialist

3 days onsite/2 days remote (subject to HM's discretion) -277 Front Street West

Project Description

We are seeking a highly skilled

ServiceNow Discovery Engineer / ITOM Specialist

with robust

Software Asset Management (SAM)

and

Hardware Asset Management (HAM)

experience. This role is responsible for designing, implementing, and optimizing advanced Discovery and Service Mapping solutions to ensure accurate, reliable CMDB population while directly supporting

SAM, HAM, and ITOM maturity

across on‑premises and cloud environments.

We are seeking a highly skilled

ServiceNow Discovery Engineer / ITOM Specialist

with strong

Software Asset Management (SAM)

and

Hardware Asset Management (HAM)

experience. This role is responsible for designing, implementing, and optimizing advanced Discovery and Service Mapping solutions to ensure accurate, reliable CMDB population while directly supporting

SAM, HAM, and ITOM maturity

across on‑premises and cloud environments.

Key Responsibilities

Design, configure, and manage

MID Servers

to support secure, scalable discovery operations using ServiceNow

Develop and maintain custom Discovery probes, sensors, and patterns

for accurate identification and classification of infrastructure components using ServiceNow

Ensure

high‑quality CMDB population

to support

SAM and HAM use cases , including data accuracy, completeness, normalization, and lifecycle alignment using ServiceNow

Implement and support Service Mapping

to accurately map application services and dependencies (required) using ServiceNow

Leverage Discovery data to improve

software normalization, entitlement accuracy, compliance, and audit readiness

(SAM) using ServiceNow

Support





hardware lifecycle visibility , normalization, and governance through reliable Discovery outcomes (HAM)

Integrate ServiceNow Discovery with

third‑party tools and platforms

to enhance automation and data enrichment

Apply strong knowledge of

network protocols

(SSH, SNMP, WMI, HTTP/HTTPS, etc.) to troubleshoot and optimize discovery processes

Configure and manage

credential‑based access

for secure discovery across multiple platforms

Collaborate with

infrastructure, cloud, security, ITAM, and architecture teams

to align Discovery, SAM, and HAM with enterprise standards

Monitor and continuously improve

Discovery and Service Mapping coverage, success rates, and data quality

Support

CMDB, SAM, and HAM governance , best practices, and maturity initiatives

Required Qualifications

Proven experience implementing

ServiceNow Discovery and ITOM solutions

Strong hands‑on experience with: MID Server configuration and management

Custom Discovery probes, sensors, and pattern development (required)

Service Mapping implementations (required)

Demonstrated experience supporting

SAM and HAM processes

using Discovery and CMDB data

Deep understanding of

network protocols and infrastructure technologies

Experience with

on‑premises and cloud discovery

(AWS, Azure, and/or GCP)

Strong knowledge of

CMDB data models, CSDM, and ITAM best practices

Experience integrating ServiceNow with





external systems and tools

Excellent

problem‑solving and troubleshooting

skills

Certifications (Required – one or more)

ServiceNow Discovery Certification

ServiceNow ITOM Certification

ServiceNow SAM Certification

ServiceNow HAM Certification

Knowledge of

Event Management or other ITOM modules

Familiarity with

enterprise architecture frameworks

Soft Skills

Strong analytical mindset with attention to detail (required)

Automation‑focused and continuous improvement approach (required)

Strong communication and stakeholder management skills

Must Haves:

5+ years experience Design, configure, and manage

MID Servers

to support secure, scalable discovery operations using ServiceNow

5+ years experience

Develop and maintain custom Discovery probes, sensors, and patterns

for accurate identification and classification of infrastructure components using ServiceNow

5+ years experience Ensure

high‑quality CMDB population

to support

SAM and HAM use cases , including data accuracy, completeness, normalization, and lifecycle alignment using ServiceNow

5+ years experience

Implement and support Service Mapping

to accurately map application services and dependencies (required) using ServiceNow

5+ years experience Apply strong knowledge of

network protocols

(SSH, SNMP, WMI, HTTP/HTTPS, etc.) to troubleshoot and optimize discovery processes using ServiceNow

Certifications (Required – one or more)

ServiceNow Discovery Certification

ServiceNow ITOM Certification

ServiceNow SAM Certification

ServiceNow HAM Certification

Nice to Have

Knowledge of

Event Management or other ITOM modules

Familiarity with

enterprise architecture frameworks

#J-18808-Ljbffr

📌 ServiceNow / ITOM Specialist (Winnipeg)
🏢 Source Code
📍 Winnipeg