The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.This is a full-time temporary maternity leave coverage position with an anticipated duration of 12 months. There may be an opportunity for extension based on business needs and operational requirements.Responsibilities and DutiesCheck guests in, issue room keys, provide information on hotel services and room locationEnsure required identification is taken from guests at check-in in line with local legislative requirementsAnswer phones in a prompt and courteous mannerUp-sell rooms where possible to maximize hotel revenueAnswer, record and process all guest calls, messages, requests, questions or concernsRecord guest preferences in the systemCheck guests out, including resolving any late or disputed chargesAccurately process all cash and credit card transactions using established proceduresIssue,



control and release guest protected-deposit boxes in line with hotel proceduresCommunicate any outstanding guest requests or issues to management that may require additional monitoring or follow-upTake action to solve guest problems/complaints using appropriate service recovery guidelinesFollow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on dutyMay routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and serviceQualifications and SkillsBeing passionate about people and serviceStrong communication skills essential when interacting with guests and employeesReading and writing abilities are used often when completing paperwork, logging issues/complaints/requestsPay:Pay: $15.50-$16.00 per hourAbility to commute/relocate:Nisku, AB: reliably commute or plan to relocate before starting work (required)Experience:Customer service: 2 years (preferred)Work Location:Work Location: In person#J-18808-Ljbffr

📌 Front Desk Agent - $15.5 - $16 An Hour (Winnipeg)
🏢 Holiday Inn Express & Suites
📍 Winnipeg