Technical Support Specialist - Electrophysiology Systems (Hybrid)Kardium Inc., 155-8518 Glenlyon Parkway, Burnaby, British Columbia, CanadaResponsibilitiesAct as a primary point of contact for the field clinical team to address technical issues.Provide expert technical support to field teams on the Globe® PF System with a sense of urgency and positive action.Maintain SME‑level technical knowledge on all aspects of the Globe® PF System, primarily focusing on electrical systems and software.Assist in the design and refinement of support structures in line with global support strategy.Facilitate the commercial launch of new products and practices by engaging with designers early and becoming the primary knowledge transfer expert to field teams.Maintain an up‑to‑date troubleshooting knowledge base, ensuring accuracy.QualificationsBachelor’s Degree in a technical or scientific field of study or equivalent.6+ years of relevant experience in troubleshooting, field service, or customer support.Adept at troubleshooting electrical,



software, and mechanical systems.Robust communicator with active listening and questioning skills.Strong problem‑solving skills, demonstrable initiative, and ability to contribute to process improvement.Experience in healthcare industry or support of EP mapping procedures is an asset.Compensation and BenefitsBase salary range: $96,000 – $114,000 CAD annually (plus 5% RRSP contribution).Permanent employee benefits: comprehensive medical & dental coverage, 3 personal days per year, stock option plan, professional membership support, career progression and learning support.Family building benefit: top up for maternity and adoptive leave and fertility drug coverage.Work‑day flexibility and overall well‑being support.We encourage applications from all qualified candidates who represent the full diversity of all communities.#J-18808-Ljbffr

📌 Technical Support Specialist - Electrophysiology Systems (Hybrid) - C$96,000 - C$114,000 A Year (Winnipeg)
🏢 Kardium
📍 Winnipeg