Location: 3301 Langstaff Rd, Concord, ON, CAN L4K 4L2
Hours per Day: 8
Hours per Week: 40
Description:
Specifications/Requirements: -
Target outcomes include:
- Optimization of cellular bills and the successful addition of recent suppliers
- Ownership of phone queue o Evaluation and enhancement of accounts payable process
- Maintenance of internal user database documents that assist internal engineers
- Creation and configuration of IOT dashboard user accounts for both internal and external users - Service Level Agreements o Client customer requests shall be responded to within 24 hours of submission.
- Client customer requests shall be managed within our department CRM (Salesforce).
- In queue phone calls shall be answered within 60 seconds of presentation. Services will be delivered at the direction of the Client and will require frequent collaboration with Client stakeholders: -
- Daily and monthly tasks will be assigned by Client with a due date assigned and monitored by client
- Weekly status updates on Client assigned tasks (daily and monthly) inclusive of due date assigned shall be provided.
- Meet the target deliverable date for each task and/or escalating as necessary of if or when deadlines are at risk.
- Perform and provide reporting on monthly cellular service plan reviews to drive the desired coverage to cost balance ratio while targeting the lowest cost, best coverage service.
- Oversee and Manage all cellular invoices, ensuring payment on or before the requested, service provider, due date.
- Shall be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by Client.
Principal Responsibilities:
- Accurately enter data and product content into product management database for existing and new skus.
- Validate all obtained data to ensure accuracy before publishing on the website
- Improve item level data quality by implementing data audits to all categories by routinely cleaning up and removing old SKUs, organize spreadsheets when necessary
- Assign related and associated products to equipment skus to publish online
- Create and organize product data for bundled product templates and import files
- Review and edit supersede list daily for adds, deletes and changes significant attention to detail Multi-tasking capabilities.
Years of experience: Education : Bachelor's degree (Business)
📌 Technical Support Specialist (Concord)
🏢 Radiant Systems Solutions
📍 Concord
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