Job Title: Technical Support executive

Company: e-Net Solutions Inc.

Work Location: British Columbia office

Travel: Occasional travel to Alberta may be required

Start Date: As soon as possible

Employment Type: Full-time, permanent

Position Summary e-Net Solutions Inc. is seeking a knowledgeable, dependable and tech-savvy Technical Support executive to support our telecommunications, networking and IT operations.

Technical support will be provided mainly over the phone and through online support tools. However, this is an in-office position based at the company’s British Columbia office. The successful candidate must be physically present at the workplace during scheduled hours and may occasionally be required to travel to Alberta.

The ideal candidate will also have strong general IT skills and be capable of maintaining, troubleshooting and improving the company’s existing websites, internal portals and web-based systems.

Main Responsibilities

- Provide telephone and online technical support to customers, field technicians and internal staff.
- Diagnose and resolve telecommunications, internet, Wi-Fi and network-related issues.
- Troubleshoot routers, switches, modems, VoIP systems and other network equipment.
- Guide customers and field technicians through technical troubleshooting procedures.
- Monitor support requests and ensure issues are documented, followed up and resolved promptly.
- Escalate complex technical issues to the appropriate department or service provider.
- Maintain accurate records of service calls, technical problems and completed solutions.
- Assist with the maintenance and improvement of company websites, portals and web-based applications.
- Identify and resolve website, portal, login, hosting and system-integration issues.
- Update website and portal content, features and functionality as required.
- Work closely with management, operations staff and field technicians.




- Travel to Alberta when required to provide technical or operational support.
- Protect confidential customer, employee and company information.
- Perform other related technical and administrative duties as assigned.

Qualifications and Skills
- A university degree, college diploma or certificate in information technology, computer science, computer networking, telecommunications, web development or a related field is preferred.
- Knowledge of telecommunications systems, computer networks, internet services and technical troubleshooting.
- Experience with websites, online portals, hosting platforms and web-development tools is an asset.
- Strong computer skills and the ability to learn new systems quickly.
- Excellent verbal and written communication skills.
- Ability to explain technical information clearly to customers and non-technical users.
- Strong attention to detail and problem-solving abilities.
- Punctual, dependable, goal-driven and dedicated.
- Strong organizational and time-management skills.
- Able to work independently and as part of a team.
- Willing and able to travel to Alberta when required.

Who Can Apply Applicants who are legally entitled to work in Canada are encouraged to apply. Canadian citizens and permanent residents are encouraged to apply.

Newcomers to Canada and recent university or college graduates are welcome to apply. Candidates with strong technical knowledge and relevant education will be considered even if they have limited professional experience.

Qualified candidates should submit their résumé and a brief cover letter outlining their education and any experience related to telecommunications, networking, IT support or web development.

e-Net Solutions Inc. thanks all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: From $18.25 per hour

Expected hours: 30.0 – 40.0 per week

Perks

- Disability insurance
- Flexible schedule
- Life insurance
- On-site parking

Work Location: In person

📌 Technical Support Executive (Surrey)
🏢 eNet Solutions
📍 Surrey