- Provide timely first-level technical support through field and remote assistance - Troubleshoot and resolve customer issues, escalating complex cases as required - Install, configure, inspect, maintain, troubleshoot, and repair VTS devices, software, networks, and Customer Experience Centre equipment - Maintain current knowledge of VCS portfolio product features, operation, technical specifications, and troubleshooting methods - Provide installation guidance and application training to field technicians, sales teams, and internal stakeholders - Document customer interactions, service incidents, resolutions, and monthly issue trends in the CRM system - Complete required CurioZ training on time - Support sales with quotations, orders, presentations, customer opportunities, technical activities, product demonstrations, and rollouts - Schedule service appointments and coordinate with technicians for timely service delivery - Manage service contracts, receivables, orders, swap requests, device inventory, and stock availability - Support ECP and retail initiatives - Coordinate with headquarters on regulatory and registration requirements - Collaborate with Product Management and R&D; on software and hardware enhancements and local-market application of global expertise - Safeguard and track ZEISS assets, maintain an organized workplace, and comply with safety requirements - Perform other related duties as assigned Requirements - Minimum five years’ experience in technical consulting or enterprise-level technical support, preferably within the healthcare or medical device sector - Bachelor’s degree in computer science, information technology, healthcare technology, or a related discipline - Advanced knowledge of networking,



IT infrastructure, systems integration, cloud solutions, and PACS - Demonstrated ability to resolve complex connectivity issues - Experience in API integration and data interoperability is an asset - Working knowledge of TCP/IP connectivity, PCs, servers, and database backup and recovery - Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Teams - Excellent communication, interpersonal, and presentation skills - Ability to work independently and collaborate cross-functionally in a fast-paced environment - Solid project and time management skills, with the ability to manage competing priorities Core Competencies Demonstrates expertise in technical support and consulting within the healthcare or medical device sector, with a strong focus on troubleshooting, installation, and customer training. Proficient in managing service contracts and collaborating with cross-functional teams to enhance product offerings and customer experience. Highest-signal resume keywords - Technical Support Experience - Networking Knowledge - API Integration - Microsoft Office Proficiency - Project Management Skills ATS Optimization Keywords Hard Skills - Technical Support - Troubleshooting - Installation - Networking - Systems Integration - Cloud Solutions - PACS - TCP/IP Connectivity - Data Interoperability - Database Backup and Recovery Soft Skills - Communication Skills - Interpersonal Skills - Presentation Skills - Independent Work - Collaboration Industry Keywords - Healthcare Technology - Medical Device Sector - Service Contracts - Customer Experience - Regulatory Requirements Tools & Technologies - CRM System - Microsoft Excel - Microsoft PowerPoint - Microsoft Word - Microsoft Teams

📌 Technical Support Specialist (Toronto)
🏢 Jobtailor
📍 Toronto