McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Job SummaryThe Team Lead Pharmacy Operations will work closely with the Supervisor to provide guidance and instruction to the team by delegating work, overseeing progress toward daily operation goals, and coaching team members as needed. The Supervisor, Pharmacy is a successor role for the Team Lead Pharmacy Operations role and can also serve as a backup for other Lead Positions.Section A – Specific ResponsibilitiesLeads, communicates, coordinates, and interacts with all McKesson staff in a manner that promotes and maintains a high level of respect, integrity, operational efficiency and patient‑focused serviceResponsible for the operational activities of a variety of functional area as assignedProvide metric based updates to Supervisor at frequent and regularly scheduled intervals to ensure operational successSupports the Supervisor with the development and execution of policies and practices; acts in accordance withPharmacy policies and seeks assistance with unusual situations and/or staff nonadherenceReview and analyze reports and confers with Manager/Supervisor to obtain data required for planning activities, status of work in progress, and problems encounteredSupports the Supervisor and Quality Assurance team to identify, investigate, evaluate and follow‑up on all risk incidents and quality issue concerns,



as related to the case management teamRequired to be a point of escalation for both PSP and provider solutions workflows as neededProvides regular feedback to the Supervisor regarding quality, operational, technical and/or process issues involving program, team or individualAllocation of related resources as needed to ensure effective and productive delivery of departmental service levelsIdentifies collective or individual staff non‑adherence to scheduling policies, attendance issues or trends, and/or other Workforce Management issues to the Supervisor on a regular basisCollaborates with the Supervisor, Pharmacy Operations, to analyze Workforce Management, attendance statistics, and activity metrics on a regular basisUnderstanding of technology and communications infrastructure, software applications, other databases and resources, and call processes used to provide services to patientsAssists in troubleshooting basic technical issues; identifies education required by specific individuals and/or teams to foster their independence in terms of addressing technology issuesShift work required at least 1 closing shift per week, which may extend past (8 - 9pm based on location)Weekends as required, including, but not limited to inventorySection B – Key RequirementsKnowledgeProficiency in Windows environment and MS Office.Applicants must have at least a grade 12 High School Diploma or equivalentKnowledge of Kroll Pharmacy Software is an assetSkills & AbilitiesExceptional organizational and multitasking abilities.Effective communication skills,



written and verbalTeam player with effective problem solvingQuick learner in fast‑paced environments.Problem‑solving and team player.Self‑starting and independent work style.Experiences3+ years of retail pharmacy experienceExperience in specialty pharmacy preferred but not requiredSection C – Supervision and CommunicationCommunication: PSP, Programs, Pharmacy, Patients, Finance and Third party Insurance providersSection D – What you gain in the roleKnowledge: Gain increased leadership and management skills to effectively oversee and develop teams, analyze data to drive operational improvements, and manage key performance metricSkills and Abilities: Team Management, multitasking, organization, decision making, problem solving and trouble shooting, ability to work under pressure and meet tight deadlines, interpersonal skillsExperiences: Working with various cross functional teams both internal and externalOur Base Pay Range for this position$63,000 - $84,000Equal Employment OpportunityMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or [email protected]. Resumes or CVs submitted to this email box will not be accepted.#J-18808-Ljbffr

📌 Team Lead Pharmacy Operations,Specialty Health - $63,000 - $84,000 A Year (Winnipeg)
🏢 McKesson
📍 Winnipeg