Join a leading IT support team as a Field Service Engineer in New Zealand, focusing on dispatch coordination and technical support across multiple sites. Leverage your IT skills to ensure timely onsite support and customer satisfaction.
We are seeking an experienced IT Dispatch Support professional with a solid background in coordinating field engineers. This contract role requires expertise in ticket monitoring, scheduling, and maintaining communication with customers and stakeholders. You will play a vital role in ensuring that technical issues are resolved quickly while tracking incidents across various locations.
Key Responsibilities:
• Coordinate dispatch of engineers based on ticket priorities
• Manage schedules and coverage for site visits and installations




• Monitor ticket statuses from assignment to resolution
• Liaise with customers and technical teams for incident resolutions
• Track SLAs and provide regular status reports
Requirements:
• 2+ years in IT support or dispatch coordination
• Experience in POS and retail IT environments
• Proficient in ITSM/ticketing tools like ServiceNow
• Strong communication and reporting skills
• Ability to prioritize in a quick-paced environment
Utilize your technical knowledge and coordination abilities to support IT initiatives effectively across New Zealand.
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📌 Field Service Engineer in IT Support (Hamilton)
🏢 Preferable - Crafting Careers
📍 Hamilton