Cognizant seeks a Technical Analyst in Mississauga, Ontario, to optimize enterprise application performance. Ensure stability, manage incidents, and support a robust ITSM environment.
As part of the Cloud Infrastructure and Security team, you will engage in Level 2 support for critical applications, address production incidents, and enhance service quality. This onsite role requires four days a week in the office, allowing for a balanced work-life energetic while tackling technical challenges and collaborating effectively with various teams.
Key Responsibilities:
• Deliver Level 2 support for enterprise applications • Monitor and analyze application performance metrics • Manage ITSM processes including Incident Management • Execute and troubleshoot jobs using ZEKE Scheduler • Conduct analysis for recurring production issues
Requirements: • Minimum 2 years supporting IBM Mainframe applications • 2+ years using ZEKE Scheduler or automation tools • Knowledge of ITSM processes • Proficient in SQL for troubleshooting and analysis • Strong analytical and teamwork skills
Bring your technical expertise and collaborative spirit to enhance enterprise applications in this vital role at Cognizant. #J-18808-Ljbffr