Company Description

Acadia Labs Inc. is a consumer technology company focused on building and scaling mobile apps through strong product, growth, and creator-driven strategies.

About Verbi

Verbi is an AI-powered language-learning app focused on helping users improve through conversation, vocabulary, and interactive practice. The app is growing through a global network of UGC creators and short-form content.

Role Description The UGC Creator Operations Manager will be responsible for owning and scaling Verbi’s creator program. We run a high-volume UGC model where creators launch dedicated accounts on TikTok, Instagram, YouTube Shorts, and Facebook and post about Verbi 1–2 times per day. The role involves managing this system end to end, including creator recruitment, interviewing, onboarding, account setup, communication, content guidance, performance monitoring, and ongoing relationship management.

The UGC Creator Operations Manager will work closely with the founders to identify high-performing creators, hooks, and content formats, then turn winning concepts into clear briefs that can be replicated across the creator roster. Day-to-day responsibilities include ensuring creators are posting consistently across platforms, monitoring deliverables, resolving creator issues, identifying underperforming accounts, recruiting replacements, coordinating bonuses and payouts, and reporting on key performance metrics. The goal is to continuously improve the efficiency, output, and scale of Verbi’s creator network while reducing the founders’ involvement in day-to-day creator operations.

Qualifications

- Experience managing UGC creators, influencers,



social media campaigns, or creator partnerships.
- Strong recruiting and interviewing skills, with the ability to identify creators who fit specific content styles, languages, and target audiences.
- Excellent organizational and project management skills, with the ability to manage a large roster of creators and multiple deliverables simultaneously.
- Strong understanding of TikTok, Instagram Reels, YouTube Shorts, short-form content trends, hooks, and viral content formats.
- Ability to analyze creator performance data, identify strong and weak performers, and make recommendations based on measurable results.
- Excellent written and verbal communication skills, with confidence managing creator relationships and handling performance-related conversations.
- Ability to turn successful content into clear briefs and repeatable strategies for other creators.
- Strong ownership mindset and ability to work independently without requiring constant direction.
- Experience using analytics dashboards, spreadsheets, project management tools, or creator management platforms.
- Background in influencer marketing, creator economy, social media, digital marketing, or startup operations is highly beneficial.
- Fluent English is required; additional fluency in Spanish, Portuguese, French, or other languages is considered an asset but not required.
- Bachelor’s degree in marketing, business, communications, or a related field is NOT required. No education is required, as long as you are knowledgeable on the UGC space.
- Comfortable working remotely in a quick-paced environment with evolving priorities and measurable performance expectations.

📌 UGC Creator Operations Manager (Vancouver)
🏢 Acadia Labs
📍 Vancouver