Who We AreFairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada, backed by nearly a century of lending experience through its legacy companies.About The RoleThe Team Lead, Cards Onboarding, serves as a Subject Matter Expert (SME) within the Cards Team, with a specialized focus on onboarding for Home Trust’s Preferred and Secured Visa products. The role provides day‑to‑day guidance to front‑line staff, ensures operational efficiency, and maintains high standards of quality, accuracy, and compliance throughout the application lifecycle. It also coaches team members, manages workflow and priorities, supports system enhancements, and fosters a culture of continuous improvement and operational excellence.Team Management & CoachingProvide ongoing coaching, feedback, and support to New Account Specialists to enhance performance and development.Complete monthly reviews of applications processed by Recent Account Specialists for accuracy.Serve as the primary point of contact for process, policy, and system‑related inquiries.Support onboarding and training of new hires, ensuring readiness and adherence to procedures.Vendor SupportOpen tickets to report system‑related issues with the onboarding vendor.Support system releases by testing enhancements, upgrades,



and fixes of the onboarding system.Workflow & Customer Service ManagementManage and prioritize the application pipeline to achieve service level targets.Allocate work effectively across the team based on volumes and capacity.Identify and implement strategies to improve turnaround times and operational efficiency.Investigate and support the resolution of complaints related to application processing.Quality ControlConduct regular quality assurance reviews of completed applications to ensure compliance with internal policies, underwriting guidelines, and regulatory requirements.Ensure accuracy, completeness, and proper documentation of all applications before final decisioning.Identify trends, errors, and process gaps, and implement corrective actions or targeted coaching.Monitor and report on key quality metrics, including error rates, rework, and exceptions.Support internal and external audit requirements by maintaining proper documentation and responding to inquiries.Partner with Risk, Compliance, and Quality Assurance teams to mitigate operational risk and strengthen controls.System & Process ImprovementParticipate in user acceptance testing (UAT) for system enhancements, upgrades, and fixes within the onboarding platform.Identify opportunities for process improvements and recommend solutions to enhance efficiency and quality.Support the implementation of new processes, tools, and best practices.What We’re Looking ForUniversity Degree2‑4+ years in credit card operations, underwriting support or financial services.Robust organizational and time‑management skills.Strong knowledge of credit adjudication, onboarding processes, and risk controls.Experience with quality assurance, audit support, or compliance frameworks is an asset.Excellent communication, coaching,



and stakeholder‑management skills.Strong analytical and problem‑solving abilities with attention to detail.Ability to manage priorities in a high‑volume, deadline‑driven environment.What You’ll Love About Working HereAward‑Winning Culture: Recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.Work‑Life Balance: Hybrid work model designed to support lifestyle.Time to Recharge: Generous vacation, statutory holidays, and 6 wellness days.Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.Comprehensive Benefits: Robust health and dental coverage through Manulife and virtual healthcare through Dialogue.Future‑Ready Savings: Group Retirement Savings Plan with up to 7% employer match.Exclusive Perks: Discounts from top retailers via WorkPerks and location‑based perks such as gym memberships and Toronto Bike Share.On‑Site Fitness: Gym access at London and Montreal offices.Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.Family Support: Parental leave top‑up program.Community Impact: One paid volunteer day to give back to causes that matter.What You Can Expect – Pay & ProcessExpected base salary range is $60,000 – $75,000, plus the opportunity to earn an annual incentive bonus tied to performance.This posting is for an existing vacancy within our organization.Artificial intelligence may be used in parts of the recruitment process.All candidates must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.Time TypeFull timeJob TypePermanentFairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.#J-18808-Ljbffr

📌 Team Lead, Shared Services - C$60,000 - C$75,000 A Year (Winnipeg)
🏢 Fairstone Bank
📍 Winnipeg