Work Location:Gravenhurst, Ontario, CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:$22.00 - $27.21 CADJob DescriptionIn the Customer Experience Associate role you will bring a charming demeanor to your daily work, delight customers with accurate financial transactions, and provide excellent customer experience. You will be an all-around champion who understands customer needs and advises the best suited banking solutions for a positive customer experience.ResponsibilitiesProcess financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.Understand and determine customer needs to recommend tailored solutions while exercising discretion in confidential matters.Respond to and resolve customers’ concerns using standard procedures,
escalating non‑standard activities when necessary.Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on the status of routine activities.Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.QualificationsHigh School diploma and/or 1+ year of relevant experience.Undergraduate degree or equivalent is an asset.Strong administrative, organizational, planning, and time‑management skills to work in a quick‑paced environment.Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet.Proactive initiative, accuracy, and detail orientation to handle multiple tasks and changing priorities.Dynamic communication skills, a calm and courteous approach, and effective written and verbal customer interaction.#J-18808-Ljbffr