Job Code: 26OCT37

Office, Clerical, Technical

CAREER OPPORTUNITY: COMMUNICATIONS & PHYSICAL SECURITY INFRASTRUCTURE SPECIALIST

ABOUT THE UPPER GRAND DISTRICT SCHOOL BOARD (UGDSB)

The UGDSB employs a team of approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 66 elementary and 12 secondary schools as well as continuing education and adult learning centres in the counties of Dufferin, Wellington, and the City of Guelph. We are committed to supporting student achievement and well-being through our team of dedicated staff and strong learning communities, always striving to meet the diverse needs of our students The UGDSB is situated on the ancestral, treaty and title lands of two Anishinaabek Ojibwe Nations: the Michi Saagig of the Credit and the Saugeen Ojibway Nation. This land also includes a specified tract of land granted to the Six Nations of the Grand River.

These

Nations hold legal and specific rights in their respective territories. This area has been and continues to be home for Indigenous Peoples and non-Indigenous peoples.

We are proud to offer our employees a comprehensive range of total rewards designed to recognize their contributions to our shared success, including competitive compensation, a defined benefit pension plan, professional development opportunities, and vibrant wellness programs.

Join a community that values innovation, fosters growth, and empowers you to make an impact. and Find Your Path.

THE PROSPECT The UGDSB is seeking a dynamic individual to join our Digital Support Services team for a temporary full-t****ime opportunity in the capacity of Communications & Physical Security Infrastructure Specialist.

Location: Guelph Board Office (500 Victoria Road N, Guelph, ON)

FTE and Hours: 1.0 FTE; 35 hours per week

Base Hourly Pay Rate: $32.72 - $39.90 per hour; wage rate effective September 1, 2025

Labour Market Adjustment: A 9% labour market adjustment to be applied to the base hourly pay rate; hourly pay rate inclusive of the market adjustment is $35.67 - $43.49 per hour; wage rate effective September 1, 2025

Note: Labour market adjustment may fluctuate based on local market and at discretion of the Board

Start Date: As soon as possible

End Date: Unknown End Date

Board Information: 12-month position; temporary; full-time; Office, Clerical and Technical (OCT) Union

Vacancy Status:

This posting is for an existing vacancy

Reporting to the ICT Infrastructure Manager, the Communications & Physical Security Infrastructure Specialisthas responsibility for administering, supporting, and optimizing the organization's communications infrastructure including Voice, Cellular, Public Address, and emergency communication systems. The role also has responsibility for the administration, support, and lifecycle maintenance of the organization's physical security systems, which includes surveillance (video, vape detection), school lockdown, and physical access control systems.

This role entails expert analysis, troubleshooting, systems monitoring, day to day maintenance and client support. The incumbent delivers primary support for the related hardware, software, telecommunication, and physical security systems, including working with third party vendors when necessary. This role elicits and defines requirements, architects solutions, researches and evaluates vendor platforms, and implements secure solutions.

The incumbent plays a vital role in incident investigation and response, providing evidence, technical expertise, and collaboration to authorized staff.

Responsibilities:

Responsibilities include but are not limited to tasks and duties in the following areas:

- Voice Network Design and Maintenance




- Physical Access Control & Surveillance Systems Design and Maintenance
- Physical Security Incident Investigations
- Public Address (PA) Design and Maintenance
- Lockdown Systems Design and Maintenance
- Design, install, maintain and ensure the overall performance of the call center technology
- Emergency Communication Systems Support
- IT Service Delivery
- Tier-2 ICT Support
- Financial Management and Regulatory Compliance
- Technical Documentation and Training
- Other duties as assigned

Experience and Qualifications:

- Post Secondary Degree/Diploma in Information Technology, Electronics Engineering, Telecommunications/Network Technology, or a related field, or a combination of education and relevant work experience as deemed equivalent by the board. Post secondary degree in a related field preferred.
- 3+ years of experience supporting enterprise telephony and communication systems, including designing, installing, and maintaining voice networks (call routing, analog/digital lines, voice gateways), reporting on IP call-processing, fax, and automatic call distribution (ACD) systems, and troubleshooting, maintaining, and optimizing call center and telecommunications services.
- 3+ years of experience supporting enterprise physical access control and surveillance systems, with a strong background in system integration, maintenance, troubleshooting, and upgrades, as well as supporting incident investigations by correlating physical access, video, and system logs.
- 2 years of experience supporting public address systems, lockdown systems, programmable logic controllers (PLCs), and emergency communication protocols, including ensuring PA system reliability through maintenance and troubleshooting, integrating lockdown systems with PA, PLCs, physical access control, surveillance, and IT platforms for coordinated response, and configuring, supporting, and troubleshooting lockdown systems in compliance with emergency protocols.
- Technical leader with Tier-2 ICT support experience resolving complex issues across communication and security systems, administering Azure Entra ID with SCIM integration, driving root cause analysis and system optimization, and leading investigations in support of principals, security and law-enforcement.
- Experienced in supporting ICT project delivery from assessment to deployment, developing technology standards and evaluating RFPs, documenting system changes, and planning and communicating change activities to stakeholders.
- Experienced assisting with budget planning, cost analysis, and procurement for telecommunications and security systems, while managing vendor relationships, negotiating contracts, and monitoring performance for compliance.
- Knowledgeable in telecommunications and security regulations, with experience preparing documentation, risk assessments, and audit responses to support compliance, as well as developing user training, awareness programs, and mentoring junior team members.
- Certifications such as Verkada Certified Engineer (VCE), Avaya IP Office™ Platform Design (ADRA-0008) Avaya IP Office™ Platform Administrator (ASAC-0013), Avaya IP Office™ Platform Support (ACSS-3000), Administering Avaya Call Management System (ASAC-0021), Hikvision Certified Associate (HCA) and additional certifications related to voice, PA and lockdown system preferred.
- Experience with Avaya telephony products,



Carehawk and Telecor public address systems, Verkada and Hikvision security systems, and proficient in TOPdesk ITSM for incident, problem, and change management.
- Due to the travel requirement of this position, a valid Ontario Class “G” driver's license and access to a reliable vehicle is required (a Board vehicle may be provided for inter-site travel).
- Ability to work occasional evenings, weekends, or overtime as required. Ability to lift 50 pounds.

APPLICATION DETAILS Ready to make a difference? Candidates are invited to submit their application through, no later than 4:00 p.m. on September 14, 2026. To submit your application, click the “Apply” button at the top of the page or visit: .

Please note: An original Vulnerable Sector Check (VSC) must be provided prior to the commencement of employment (if the successful candidate is external). The VSC must be dated within 6 months of the start date of employment. For further information, refer to the UGDSB's for requirements.

While we thank all applicants for their interest in working for the UGDSB, we wish to advise that only those selected for an interview will be contacted.

As part of our recruitment practices, Artificial Intelligence (AI) will not be used in the screening, assessment, or selection process for this job posting.

INCLUSIVE RECRUITMENT & HIRING The UGDSB is committed to building a diverse staff that is reflective of the community and students we serve. We actively encourage applications from members of groups who have historically and/or currently experience marginalization and/or barriers to equity, including, but not limited to:

- First Nations, Inuit, and Métis peoples
- Persons of marginalized sexual orientations, gender identities, and gender expressions
- Members of groups that commonly experience discrimination based on race, ancestry, ethnicity, colour, religion and/or spiritual beliefs, or place of origin
- Persons with disabilities

At UGDSB, we recognize that individuals may hold overlapping identities, which shape their experiences in unique ways. We are committed to our responsibility to create and maintain inclusive, equitable environments where everyone can fully participate, thrive, and reach their potential. To learn more, please visit . Accommodation & Accessibility

If you require accommodation at any phase of the recruitment process, please contact .

APPLICANT SELF-IDENTIFICATION QUESTIONS The UGDSB is committed to fair and equitable hiring practices. As part of this commitment, we are collecting voluntary self-identification data to achieve an inclusive, diverse and representative workforce. The data aims to intentionally identify and remove barriers for equity-deserving communities at each stage of the hiring process.

Access to this information is restricted to People, Leadership and Culture (Human Resources). Personal information on this form is collected under the authority of the Anti-Racism Act, 2017, S.O. 2017, c. 15 in accordance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. The UGDSB is committed to respecting the privacy of our staff, students and applicants. To learn more, please visit .

People, Leadership, and Culture (Human Resources) will use aggregate data from all forms (not individual data) for internal reporting. For more information on Human Rights at UGDSB, please visit .

Completing the form is voluntary. If you prefer not to answer any or all questions, you can select “Prefer not to answer”. Choosing “Prefer not to answer” as a response will not impact your application or consideration for employment. If you have questions or concerns about this form, please contact .

8-Sep-26

📌 26- Communications & Physical Security Infrastructure Specialist-Guelph Board Office
🏢 Upper Grand District School Board
📍 Guelph