We're hiring an Account Manager to own the ongoing relationship with an assigned book of clients after they sign. This is the role most directly accountable for whether a client keeps paying us, and it's compensated that way: your bonus is tied entirely to how long you keep your clients live and happy, not to new bookings or account size.
What You'll Do
- Own and manage the ongoing relationship with every client in your book
- Onboard, service, and support your clients for the life of their engagement
- Work proactively to extend client tenure past the milestones that matter most to retention
- Coordinate with our GTM Engineering, calling, and Account Executive teams to make sure clients get their contracted results
- Spot at-risk accounts early and escalate retention risk before it becomes churn
- Keep accurate client and account records in our systems
- Report on client health, retention, and forecast to leadership
What You'll Bring
- Experience in account management, customer success, or client services, ideally in an agency or services workplace
- Strong relationship-management instincts and the discipline to run a proactive, not reactive, retention motion
- Comfort owning a hard revenue-retention number, not just a satisfaction score
Based in Canada
Compensation
- Base salary plus an uncapped quarterly retention bonus. Your bonus is a function of your book's tenure, full stop: no revenue targets, no account-size weighting. As your clients age past standard tenure milestones, your bonus rate climbs, and it keeps climbing with no cap the longer you keep them.
📌 Account Manager (Ontario)
🏢 Martal Group
📍 Ontario
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.