Classification & Regular Hours

Hours per Week: 37.5

Level: L

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of recent knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Division of Housing and Ancillary Services is committed to providing a first-class residence experience for over 5,300 Western students while supporting the academic mission of the University and ensuring profitability and cost effectiveness of the operation. We provide thriving residence communities which engage our diverse student population.

Responsibilities

As part of our 24 hour /7 day staffing model, the Administrative Assistant (Front Desk) provides front line service to students, parents, and guests at one or more of Western's residences. The Administrative Assistant (Front Desk) also works to provide administrative support to the Residence Life Coordinators and Client Services Team. The Administrative Assistant plays an important role in ensuring all student discipline records are frequently updated and any charges associated with any residence damage are charged to the appropriate individual or group responsible. During the summer,



the Administrative Assistant will typically be assigned to Western’s Summer Accommodation operation and handle various administrative tasks such as ensuring fees collected throughout the day are accurately recorded as well as assist in assigning summer guests to clean rooms on a daily basis. The Administrative Assistant (Front Desk) will perform frequent audits of the use of residence master keys, which is critical to monitoring the security of the building.

The Administrative

Assistant will have the authority to issue new and replacement master keys and are expected to audit the use of them regularly.

The Administrative

Assistant (Front Desk) are expected to be vigilant at all times and watch who enters and exits the building, and are expected to report any suspicious activity to Residence Life Staff or Campus Police.

Qualifications

Education:

- 2 year College Diploma, preferably in Office Administration

Experience:
- 2 years’ customer service experience
- Experience as a Residence Clerk or at a hotel front desk is preferred

Knowledge, Skills & Abilities:
- Excellent verbal and written communication skills and confidence dealing with residents, guests, parents, etc.




- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
- Strong customer service skills to handle enquiries and resolve issues in a timely manner
- Possesses a reputation of resourcefulness with a strong sense of accountability and initiative
- Ability to work well under pressure and use good judgment in assessing difficult situations
- Ability to handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
- Intermediate skills in Microsoft Office (Word & Excel)

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone (phone hidden).

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

📌 Administrative Assistant II (London)
🏢 Western University
📍 London