Administrative Assistant

Roxa Integrated Clinic

Location: Edmonton, AB

Employment Type: Part-Time (24 hours/week)

Compensation: $21.00/hour

About Roxa Integrated Clinic

Roxa Integrated Clinic is a multidisciplinary healthcare clinic dedicated to supporting Canadian Armed Forces members, Veterans, RCMP members, and their families. Our team includes Nurse Practitioners, Counsellors, Psychologists, Veteran Advocates, and other healthcare professionals all connected through our clinical partners and working collaboratively to provide high-quality, compassionate care.

We are seeking a highly organized and personable Administrative Assistant who enjoys working in a fast-paced healthcare environment and takes pride in delivering exceptional client service.

Position Summary The Administrative Assistant is the first point of contact for many of our clients and plays a vital role in ensuring the smooth operation of the clinic. This position is responsible for coordinating appointments, supporting clinical workflows, managing communications, and completing administrative and billing activities while maintaining strict confidentiality.

Key Responsibilities

- Welcome clients in person and provide exceptional customer service.
- Answer and manage the clinic phone line, general email inbox, and other communication channels.
- Schedule and coordinate appointments for multiple healthcare providers using Jane App.
- Manage clinician schedules, appointment changes, cancellations, and waitlists.
- Complete Medavie Blue Cross pre-authorizations and other administrative billing activities.
- Prepare, organize, and transmit documents by secure fax, email, and other approved methods.
- Monitor administrative tasks and ensure timely follow-up with clients and clinicians.
- Assist with client intake and registration.
- Maintain accurate electronic client records within Jane.
- Coordinate communication between clients, clinicians, Veteran Advocates, and external agencies.




- Support day-to-day clinic operations and administrative projects.
- Maintain client privacy and confidentiality in accordance with applicable privacy legislation and clinic policies.

Qualifications

- Minimum one year of administrative or customer service experience (healthcare experience preferred).
- Excellent organizational and time management skills.
- Strong written and verbal communication skills.
- High level of professionalism, discretion, and attention to detail.
- Comfortable learning and using electronic medical record systems (experience with Jane is considered an asset).
- Proficient with Microsoft Office and standard office software.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Ability to work both independently and collaboratively.

Preferred Qualifications

- Experience in a medical, counselling, allied health, or multidisciplinary clinic.
- Knowledge of Medavie Blue Cross, Veterans Affairs Canada, or healthcare billing processes is considered an asset.
- Experience coordinating multiple provider schedules.
- Experience working with confidential health information.

What We Offer

- Flexible/family scheduling, with split shift options, flexible hours, and work from home possibilities.
- Supportive multidisciplinary team environment.
- Meaningful work supporting Veterans, RCMP members, CAF members, and their families.
- Opportunities for training and professional development.
- Modern electronic medical record system (Jane).
- Collaborative workplace focused on quality care and continuous improvement.

Hours: 24 hours per week Wage: $21.00 per hour

If you are organized, compassionate, and enjoy helping people while supporting a collaborative healthcare team, we encourage you to apply.

To Apply

- Please submit your resume outlining your relevant experience. Only applicants selected for an interview will be contacted.

Pay: From $21.00 per hour Expected hours: 24.0 per week

Benefits

- Casual dress
- Adaptable schedule

Work Location: Hybrid remote in Edmonton, AB T6H 4A6

📌 Administrative Assistant (Edmonton)
🏢 Roxa Integrated Clnic
📍 Edmonton