Elevate your IT career with Farris LLP as an Advanced IT Support Specialist. This role focuses on providing advanced technical support and managing escalations within a legal environment. In this position, you will report to the Director of IT and be pivotal in resolving complex technical issues for lawyers and business professionals.

Your responsibilities include diagnosing software and hardware problems, contributing to IT improvements, and guiding team members. With a robust knowledge of legal technologies and proactive support practices, you'll enhance the reliability of IT services and user satisfaction. Key Responsibilities:

- Act as escalation point for frontline Helpdesk queries
- Diagnose and resolve complex technical issues thoroughly




- Support niche legal technologies and maintain current knowledge
- Monitor service desk reports to identify improvement opportunities
- Provide professional technical guidance to firm members

Requirements:

- Bachelor's degree or equivalent in IT or related field
- 5 years of progressive IT support experience
- Experience with Windows and Microsoft 365 administration
- Strong troubleshooting skills in network connectivity
- Familiarity with legal technology platforms

Leverage your technical expertise in a energetic role at Farris LLP to drive exceptional IT support.

📌 Advanced IT Support Specialist Farris LLP (Vancouver)
🏢 BC Legal Management Association
📍 Vancouver