Full time, Permanent

Would you like to join a dynamic team in a cutting-edge work setting? Do you possess excellent interpersonalskills? Are you looking for a job where you can learn and grow? We have the position for you!

Groupe Marketing International is seeking dynamic individuals for the position of Technical Support Agent.

Responsibilities:

- You are the point of contact for allquestions and technical problems concerning the use of electric charging stations for electric vehicles.
- Assist customers with payment at the charging station or on the App
- Accompany customers in using the Electric Charging Station App.
- Maintain a broad knowledge of the App and charging stations

- Demonstrate empathy Clarify customer requirements; use decision support tools and resources to resolve non-standard customer issues requiring clarification or further thought.
- Deliver an expert customer experience...



with a smile

Requirements and Skills:

- College degree completed or specialized in pertinent field
- Minimum 2 yearsof experience in a similar positionand/or customer service and/or Call center
- Analytical and problem-solving skills;
- Comfortable with computer tools (particularly Microsoft Office);
- Excellent listening, verbal, and written communication skills;
- Professionalism, diplomacy, and courtesy.

Job Type:

Full time, Permanent, 37.5hours/week

Compensation:

Schedule:

Working at GMI

- Flexible schedule
- On-site parking available
- Very close to the bus station
- Bright, new offices
- Dedicated teams
- 2 minutes from Carrefour Laval
- Your own personal workspace

📌 Agent Bilingue support technique Centre d'appel (De nuit) (Laval)
🏢 Groupe Marketing
📍 Laval