Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Position: Application Production Support, Asset Finance and Securitization Platform Location: Montreal, QC, H3A 2A6 Duration: 12 Months Job Type: Temporary Assignment Work Type: Onsite :

- Implement computer system requirements by defining and analyzing system problems; designing and testing standards and solutions.

- Defines application problem by conferring with clients; evaluating procedures and processes.
- Develops solution by preparing and evaluating alternative workflow solutions.
- Test, maintain, and monitor computer programs and systems.

Troubleshoot program and system malfunctions to restore normal functioning.

- MISSION AND OBJECTIVES
- Provide application and technical support to the critical 24x7 Credits, Working Capital and Asset Finance and Securitization applications.

- Act as a subject matter expert on application architecture, disaster recovery, infrastructure integration.
- Follow Information security and adhere to governance framework for the applications in the platform
- Participate in the application security related projects and manage the server obsolescence and vulnerabilities

MAIN RESPONSIBILITIES

- Responsible for production support of client Credits, Working Capital and Asset Finance and Securitizations applications
- Responsible for L1/L2 production support, incident management, problem management, change management including application deployments.




- Supporting data flows between Credit, Working Capital and Asset Finance and Securitization applications and other upstream and downstream systems.
- Supporting Operations team for technical issues
- Participate in the yearly Disaster Recovery, Liveplay and Backup Recovery testing

Participate in technical projects

- Responsible for coordinating and fulfilling projects support tasks, as well as providing status reports
- Provide expertise on production constraints and environment readiness

Transversal and Framework

- Maintain application and systems as per the Information Security guidelines.
- Ensure data protection regulations are implemented from a data security standpoint.
- Maintain monitoring, capacity planning and performance tuning of financing solutions applications components
- Understand and document the technical process and data flows
- Participate in the Change Control review meeting to ensure data quality and coordinate approvals
- Manage the Cyberark bypass controls and assess for resolutions
- Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused execution and transparency
- Industrialization of legacy process to be done using AI

REQUIREMENTS





- Bachelor degree or higher in Computer Science or related fields
- Good understanding of Credits and Working Capital business lines
- Positive understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines .
- Must have at least one of Shell/Perl/Batch/Python scripting skills
- Well versed with incident/problem/change management process
- Excellent verbal and written communication skills
- Good documentation skills – advanced knowledge of Excel, Word , PowerPoint
- Good understanding of Java J2EE applications
- Good to have infrastructure, MQ, Websphere, Tomcat knowledge
- Good to have ITIL foundation knowledge/certification
- Experience with Unix/Linux/Windows servers.
- Experience with application deployments and installations
- Knowledge of SQL/Pl SQL
- Knowledge of Tools like Jira, ITSM, SN
- Strong multitasking skills and ability to reprioritize tasks

ESSENTIAL SPECIFIC REQUIREMENTS

- 24/7 availability during On-Call schedule
- Good understanding of Service Now or similar tool and the service management processes
- Understanding of data protection principles
- Ability to work independently and collaboratively within a team

SKILLS AND BEHAVIOURS

- Problem solver
- Manage multiple priorities
- Innovative and Agile

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

📌 Application Production Support (Montreal)
🏢 Tekwissen
📍 Montreal