TheApplications SpecialistIhelpsadminister, support, and improve the business applications our teams rely on every day, from POS and ticketing systems to core productivity and line-of-business apps. This is an entry-level role on the IT team for someone eager to grow:you'llwork alongside senior team members to configure applications, resolve user issues, and support integrations and rollouts. As an IT team member based at this location, the role also handles occasional Level 1 IT tasks that need to be done in person (no more than about four hours per week) andworksa hybrid schedule, with on-site attendance expected when required.

Early priorities includelearningour application landscape, supporting day-to-day requests, and documenting common fixes.

Short Term Incentive Program

Provide day-to-day support for business applications (POS/ticketing, productivity, and line-of-business systems) user setup, permissions, configuration, and troubleshooting

Triage and resolve application support tickets, escalating complex issues to senior team members

Assist with application updates, testing, and rollouts, including validating fixes and new features

Help maintain integrations and data flows between applications under guidance

Support end-user training and onboarding for applications

As an IT team member on site at this location,



handle Level 1 tasks that need to be done in person (hardware setup and swaps, printer and peripheral issues, hands-on troubleshooting), up to about 4 hours per week; remote support is handled by the broader IT team

Robust customer service and communication skills: patient and clear with non-technical users

Solid troubleshooting instincts and attention to detail

Eager to learn and grow into a broader applications/IT role

Comfortable handling occasional hands-on Level 1 IT tasks, such as desktop, printer, and peripheral troubleshooting, with a customer service mindset

Collaborative team player within a cross-functional IT team

Experience with POS systems such as RTP, Retail Pro, and Ventrata an asset

Associate's orBachelor's degree in Information Systems, Computer Science, or a related field, or equivalent practical experience

0-2 years in IT support, application support, or a help desk role (internships and coursework count)

Exposure to supporting business applications or SaaS tools

Basic understanding of how applications, databases, and integrations fit together

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

📌 Applications Specialist I (Vancouver)
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📍 Vancouver