Job#: 3049411 : Associate Customer Success Data Analyst About The Role We're looking for an Associate Data Analyst to join our team. In this role, you'll be the primary data resource for our Enterprise Customer Success Management team — fielding incoming data requests, building & maintaining reports and dashboards, and helping CSMs get the information they need to support their retailer partners.

This is a high-volume, reactive-support role. You'll work across a broad portfolio of retailers and will need to move quickly, communicate clearly with non-technical stakeholders, and produce clean, reliable outputs within structured SLAs. This role is execution-focused; success means that CSMs spend less time blocked on data.

What You'll Do

Fulfill incoming CSM data requests via a Jira intake process — pulling retailer metrics, building one-off analyses, and delivering results in a clear, CSM-ready format

Maintain and update existing Mode reports and dashboards, including the weekly automated retailer report flow

Support CSMs with standard data pulls across key metrics: GMV trends, conversion funnel, cancellation rates, reorder rates, new guest activation, and campaign performance

Troubleshoot data discrepancies and flag anomalies to the appropriate analytics or engineering team

Document recurring request patterns to inform future playbook and tooling development

Communicate proactively on request status, turnaround times, and any blockers

Make & document consistent improvements based on feedback to the existing process of receiving & completing data requests

What You Bring

2–4 years of experience in an analytical or data operations role

Strong SQL skills — you can write and modify queries independently, navigate unfamiliar schemas, and validate your own outputs





Comfort working in Mode, Tableau, or similar BI tools; ability to update existing reports without starting from scratch

Solid Google Sheets / Excel skills, including pivot tables, lookups, and chart creation

Clear written and verbal communication — you can translate a data output into a plain-language summary for a non-technical audience

High responsiveness and strong prioritization instincts; you're comfortable in a fast-moving, request-driven environment

Self starter; you’re comfortable reaching out to cross-functional teams to advocate for what you need to get the job done well

Familiarity with eCommerce metrics and/or the grocery retail landscape is a plus, but not required

Additional Information The expected contract duration is 6 months, with the possibility of extension depending on business needs.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive advantages package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.



Everforth Apex Benefits Overview:

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. © 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or (phone hidden). (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

📌 Associate Customer Success Data Analyst (Toronto)
🏢 Apex Systems
📍 Toronto