Status: Full-time Permanent Current Vacancy Hybrid: If filled in Montreal, the role will be fully remote. If filled in Toronto, there is a required hybrid work arrangement consisting of in-office and remote work.

Hours of Work: The shift required for this positions is from12:Monday-Friday We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. We are looking for a Bilingual Call Centre Customer Service Rep to help with our continued growth and contribute to our future. In this role, you will serve as the primary point of contact for customers across all ESC product lines and services, providing support and resolving issues.

You will assess and respond to customer needs, manage requests from initial contact through to completion, and ensure all orders are accurately submitted and tracked. Reporting to the Call Centre Team Lead, highlights of the position include: Serving as the primary point of contact for customers,



identifying needs and providing accurate information and support Resolving customer issues by investigating, implementing solutions, and escalating when required Processing and managing customer orders, ensuring accurate data entry and completion of transactions Tracking and following up on requests and orders to ensure timely resolution adhering to service level agreements Bilingual in English and French, both orally and written is required. Customer service experience, call center experience or similar in a fast-paced workplace Post-secondary education or equivalent experience would be an asset, such as a business, office admin or law clerk diploma Knowledge of corporate supply products Comfortable with computers, printers, software installation, configuration and the Internet We support your growth.

Education support Competitive salary and benefits package ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum. #

📌 Bilingual Customer Service Associate - Spanish/English (Montreal)
🏢 ESC Corporate Services
📍 Montreal