- Respond promptly and accurately to parts availability and pricing inquiries via phone, email, and text.
- Provide an engaging customer service experience through active listening to understand customer needs and making appropriate recommendations.
- Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
- Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
- Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
- Navigate multiple internal web-based applications and 3rd party partner systems simultaneously to deliver a seamless customer service experience in a fast-paced environment.
- Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction.
- Meet and/or exceed current KPI's.
- Other duties as assigned.
What We Look For
- Strong problem-solving skills with a focus on customer satisfaction.
- Excellent verbal and written communication; Bilingualism in French and English is mandatory.
- Skilled multitasker with the ability to navigate multiple systems efficiently.
- Detail-oriented with a focus on order accuracy.
- Team player who thrives in fast-paced environments.
- Flexible to work various shifts in a 24/7 support center.
- Inbound call center experience is considered an asset.
What We Offer
- Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Advancement opportunities within a growing company that values initiative and teamwork.
- Comprehensive perks coverage: including health, dental and more to support your wellbeing.
- Retirement planning: Pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It’s as simple as that.
📌 Bilingual Product Support Representative - Contact Center (Moncton)
🏢 Brandt
📍 Moncton
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