Become a key part of Jonas Software as a Bilingual Technical Support Specialist in North York. Provide exceptional technical assistance to our French and English-speaking customers in a hybrid work model. As a Tier 1 Bilingual Support Specialist, you'll serve as the first contact for customers in both languages, troubleshooting various technical issues.
Your role includes gathering information, escalating complex cases, and ensuring a high-quality customer experience. You’ll be instrumental in documentation and maintaining service level agreements. Key Responsibilities:
- Provide support via phone, email, and chat in French and English
- Troubleshoot configuration errors and access problems
- Document detailed customer information for accuracy
- Offer guidance and basic product education
- Escalate unresolved cases to Tier 2 support
Requirements:
- Fluent in both English and French
- Minimum 2 years experience in technical support
- Familiar with ticketing systems like Zendesk
- Basic understanding of databases and Linux
- Excellent communication and troubleshooting skills
Embrace the prospect to enhance technical and customer skills with Jonas Software in a dynamic hybrid setting.
📌 Bilingual Technical Support Specialist in North York (Saint-André, Quebec)
🏢 Jonas Software
📍 Saint-André, Quebec
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