Drive customer satisfaction as a Customer Care Coordinator at Brookfield Residential, located in Edmonton. This role emphasizes administrative coordination and acting as the main contact for homeowner service inquiries. As a vital supporter of the Customer Care team, you will manage service-related administrative tasks, ensuring effective communication for post-possession issues.
Working under the direction of the Customer Care Manager, your responsibilities will include monitoring service performance and resolving customer concerns promptly. Solid organizational skills and a customer-oriented mindset are essential for success in this role. Key Responsibilities:
- Coordinate communication between homeowners and service teams
- Create and manage service work orders effectively
- Monitor workload and timely service completion
- Assist in cataloging closed service files
- Ensure customer inquiries are answered promptly
Requirements:
- At least 3 years in a service administrative capacity
- Excellent communication skills, both verbal and written
- Customer service expertise is vital
- Proficient in necessary computer skills
- Knowledge of construction is an asset
Join Brookfield Residential to make a real difference in homeowner experiences through dedicated service.