Here's a brief overview of the tasks and responsibilities you'll have:

- Provide functional and application support for site systems, including incident management, problem analysis, diagnosis of causes and coordination of their resolution;
- Track, prioritize, and coordinate incidents, service requests, and evolution requests;
- Perform required functional analyses and recommend appropriate fixes or solutions;
- Collaborate with IT teams, vendors, and users to resolve application issues;
- Participate in system maintenance, evolution and continuous improvement activities, including testing and release;
- Administer system access, settings, and reference data;
- Produce and maintain functional documentation, procedures and working methods;
- Accompany users, provide the required support and contribute to training and knowledge transfer activities;
- Contribute to the planning and execution of functional and integrated testing;
- Follow up on patches, deliverables, and actions resulting from incidents or evolution work;
- Produce analyses and performance indicators related to the quality of services and the stability of systems;
- Identify operational irritants and recommend improvements to increase the reliability, performance, and efficiency of solutions;
- Contribute to the prevention and resolution of recurring issues to improve the user experience.

The profile you are looking for is as follows:




- Hold a bachelor's degree in a relevant field or equivalent experience;
- Have a minimum of six (6) years of experience in functional and application support for information systems;
- Demonstrate strong analytical, diagnosing and problem-solving skills;
- Experience in incident management and coordination as well as in analyzing the causes of problems;
- Master application systems, integrations, data flows and digital architectures;
- Demonstrate leadership, autonomy, rigor and a robust spirit of collaboration;
- Ability to quickly understand complex operational issues and propose appropriate solutions;
- Use work and incident management tools in an Agile environment, such as Jira, Confluence or equivalent;
- Experience in the maintenance, evolution and implementation of information systems;
- Participate in the coordination or performance of functional tests;
- Manage priorities in the context of multiple simultaneous requests;
- Knowledge of planning and portfolio management tools such as Planisware and Primavera as well as the company's information systems and site activities (an asset);
- Hold relevant certification or significant experience in an Agile or matrix environment (an asset);
- Knowledge of the company's information systems and its value chain (an asset);
- Knowledge of contract management in the construction industry.

📌 Business and Systems Advisor (Montreal)
🏢 COFOMO
📍 Montreal