Lead business process change management initiatives supporting Fidelity Canada strategic goals Lead discovery work for business initiatives and facilitate problem-solving workshops with cross-functional groups and stakeholders Analyze complex business issues, identify pain points, and communicate issues logically to stakeholders Identify process risks and collaboratively design solutions to minimize their impact Design business processes aligned with risk, regulatory and compliance requirements Lead business change management assignments through successful completion Support development of process documentation, procedures, technical requirements, and end-user materials Support Learning & Development in creating and delivering training for changed business processes Prepare communications and presentations for stakeholders and senior management Partner with Fidelity Canada Risk to integrate risk reduction into programs Build relationships with business partners to improve operational excellence and client experience Promote BPM techniques supporting automation and operational efficiency Post-secondary education in IT, Business or a related field preferred,



or equivalent experience Business Process Analysis/Management education and/or related work experience Minimum 3 years of work experience in Business Process Management, Process Improvement or Operational Excellence Demonstrated experience in business process management and improvement Organizational awareness, focus on key partnerships, teamwork and relationship building Business case development and financial modelling Solid understanding of the finance industry and core business processes Solid understanding of technology trends Lean Six Sigma Green Belt or Black Belt certification considered an asset Demonstrates expertise in Business Process Management and Improvement, with a solid focus on risk, regulatory compliance, and operational excellence. Proven ability to lead change management initiatives, facilitate cross-functional collaboration, and develop effective process documentation. Business Process Management Process Improvement Business Process Analysis Risk Management Regulatory Compliance Business Case Development Automation Techniques Change Management Relationship Building Business Process Change Management Risk Reduction Process Documentation Software Training Development Tools #

📌 Business Process Manager - Telecommute (Toronto)
🏢 Jobtailor
📍 Toronto