- Lead business process change management initiatives supporting Fidelity Canada strategic goals
- Lead discovery work for business initiatives and facilitate problem-solving workshops with cross-functional groups and stakeholders
- Analyze complex business issues, identify pain points, and communicate issues logically to stakeholders
- Identify process risks and collaboratively design solutions to minimize their impact
- Design business processes aligned with risk, regulatory and compliance requirements
- Develop end-to-end process and value stream maps for current and future-state processes
- Lead business change management assignments through successful completion
- Prepare or coordinate process change documentation, flowcharts, operating procedures, and target operating models
- Support development of process documentation, procedures, technical requirements, and end-user materials
- Support Learning & Development in creating and delivering training for changed business processes
- Prepare communications and presentations for stakeholders and senior management
- Partner with Fidelity Canada Risk to integrate risk reduction into programs
- Build relationships with business partners to improve operational excellence and client experience
- Collaborate with technology partners to implement digitalization and automation solutions
- Promote BPM techniques supporting automation and operational efficiency
- Collaborate with technology teams on IT tools, processes, and advanced technology adoption

Requirements

- Current work authorization for Canada is required
- Post-secondary education in IT, Business or a related field preferred, or equivalent experience
- Business Process Analysis/Management education and/or related work experience
- Minimum 3 years of work experience in Business Process Management, Process Improvement or Operational Excellence




- Minimum 3 years of experience in the financial industry
- Demonstrated experience in business process management and improvement
- Excellent listening, written and verbal communication skills
- Strong analytical and problem-solving skills
- Organizational awareness, focus on key partnerships, teamwork and relationship building
- Business case development and financial modelling
- Comfort working in ambiguous environments
- Solid understanding of the finance industry and core business processes
- Solid understanding of technology trends
- Innovation and creativity
- Lean Six Sigma Green Belt or Black Belt certification considered an asset

Core Competencies

Demonstrates expertise in Business Process Management and Improvement, with a robust focus on risk, regulatory compliance, and operational excellence. Proven ability to lead change management initiatives, facilitate cross-functional collaboration, and develop effective process documentation.

Highest-signal resume keywords

- Business Process Management
- Process Improvement
- Financial Industry Experience
- Lean Six Sigma Green Belt or Black Belt
- Analytical and Problem-Solving Skills

Hard Skills

- Business Process Analysis
- Process Mapping
- Value Stream Mapping
- Risk Management
- Regulatory Compliance
- Business Case Development
- Financial Modelling
- Digitalization Solutions
- Automation Techniques
- Change Management

Soft Skills

- Excellent Communication Skills
- Teamwork
- Relationship Building
- Organizational Awareness
- Innovation and Creativity

Certifications & Qualifications

- Lean Six Sigma Green Belt
- Lean Six Sigma Black Belt

Industry Keywords

- Financial Industry
- Operational Excellence
- Business Process Change Management
- Risk Reduction
- Compliance Requirements

Tools & Technologies

- IT Tools
- Process Documentation Software
- Flowcharting Tools
- Collaboration Platforms
- Training Development Tools

📌 Business Process Manager (Toronto)
🏢 Jobtailor
📍 Toronto