As a bilingual Citizen Services Officer, you will work directly with Canadians, using your judgement, communication, client focus, and information gathering skills to make a real difference in their lives.

Your duties will include the following:

- Answering questions and providing guidance on programs and services in both official languages, English and French.
- Conducting fact‑finding with clients, assessing and deciding on which service offerings and/or information to provide, referring clients to specialists if necessary.
- Encouraging clients to use electronic service channels and helping them do so.
- Verifying and authenticating client identity and/or supporting documentation, processing fees for service and other payments, and generating certificates,



permits and similar documents for other service offerings within established guidelines.
- Receiving, screening and forwarding applications and supporting documentation and explaining where and how the client can follow‑up on the status of their requests.
- Administering oaths, and taking and receiving affidavits, declarations and affirmations.
- Travelling to offer regular or occasional outreach to remote locations.

This position tends to be attractive to highly motivated people who are quality-oriented and client-focused and who thrive in a fast-paced, high-volume workplace. You will have the opportunity to use your strong communication and excellent customer service skills.

📌 Citizen Services Officer - Bilingual Service Canada Center, Parry Sound (Ontario)
🏢 Employment North
📍 Ontario