Claims Manager, Automobile Personal Lines Physical Damage Claims - Waterloo If you have previous experience managing people in a call centre–type claims workplace and are looking for a new challenge, we would love to hear from you.

Zurich

Canada is currently looking for a Claims Manager, Automobile Personal Lines Physical Damage Claims, in our Waterloo office, to lead a team of technical claim professionals handling automobile physical damage claims across multiple jurisdictions. Reporting to the SVP, Retail Claims, you will oversee, lead and direct a team of technical Claim Professionals across multiple locations. The team handles claims specific to the OAP (Ontario Auto Policy) and Quebec Automobile Insurance Policy Form.

You will play a crucial role in ensuring high-quality service and operational efficiency through performance management, development and coaching of staff.

Zurich

Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

Drive superior claims results by providing direction and technical guidance to the team, and by tracking and reporting on key performance metrics. Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, customers and brokers, and by analyzing and resolving quality and customer service issues. Identify trends and provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.

Execute and monitor compliance with all legal, regulatory and internal control requirements. Motivate and lead a high‑performance team by attracting, onboarding, recruiting and retaining team members. Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development.

Support continuous improvement by leveraging data and analytics to enhance processes, controls and customer outcomes.



5 or more years of experience in Automobile Claims ~ Bachelor’s Degree and 5 or more years of experience in Automobile Claims ~ High School Diploma or Equivalent and 8 or more years of experience in the Claims area ~ Customer service experience ~ Advanced Microsoft Office Suite skills ~ Knowledge of insurance legal statutes and procedures ~ Knowledge of the insurance industry, claims and the insurance legal and regulatory environment ~ Strong data research and analytical skills ~ Training and presentation skills ~ Ability and willingness to travel up to 25% ~ Bilingual (French/English) an asset At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications.

As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.

We have a collaborative culture where diversity of thought is valued. We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities. We care about our communities. Our communities are where our customers, people, and shareholders live and work.

While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.



We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5‑Star Diversity, Equity and Inclusion Award. Be supported.

Zurich

Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets.

Zurich

Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 900 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets.

Zurich

Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.

Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry.

Join us in building a brighter future for our people, our customers and the communities we serve. As a global company, Zurich recognizes the diversity of our workforce as an asset.

Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please click here . If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here .

Zurich Insurance Company

Ltd 100 King St.,

📌 Claims Manager, Automobile Personal Lines Physical Damage Claims - Waterloo (Ontario)
🏢 Zurich 56 Company
📍 Ontario