Within every interaction, project, and initiative, this role’s primary responsibility is to deliver the most possible value for our clients. The Client Experience Coordinator prioritizes their time in line with company and team objectives and has the freedom to engage in projects of interest. If you’re ready to work hard alongside a fast-paced and lean team, send in your application. We want to know what you are passionate about and why that makes you a great fit for Avenue.

What You'll Do

- Provide a world-class client support experience within all interactions and communication channels; including phone, email, and Live Chat.
- Use your keen sense of empathy and problem solving abilities to find the best solutions for our clients, de-escalating the situation when necessary.
- Constantly on the look for opportunities to provide more value to the client, often through upselling their services to fit their business needs.
- Identify product or service gaps and use your unique connection to our client base to be their voice in projects and initiatives across the company.
- Collaborate with internal teams to improve processes, knowledge share, and foster team member development.
- Participate in company-wide product and process ideation & creation through our prioritization and areas of focus framework.

About You
- You’re committed to your work, your team, and to driving the company’s objectives forwards.
- A collaborator, you share input and incorporate feedback every chance you get. You seek out ways you can add value and help teammates,



regardless of whether it’s part of your job.
- You have true empathy when it comes to clients & your teammates. You always take the time to think about things from their perspective and what the outcome of your actions might lead to.
- An adaptor to change, you work well in an ever-shifting, multi-priority startup environment. Always flexible and ready to hop on any opportunity that’s needed.

Key Competencies Avenue uses a competency-based approach to personal development and hiring. Competencies are broad qualities that lead to success in a role and within a career path. They’re the amalgamation of behaviors, skills, experience, and ability. At Avenue, we’ve defined 9 key competencies that we believe will best serve all of the roles needed in the current and future hiring and development needs.

For this role, the core competencies are as follows:

- Communication
- Flexibility and adaptability
- Self-organization
- Understanding Context

In the interview stage of this hiring process, the questions will be specifically based on each of these key competencies.

Compensation and Perks

- This is a full-time independent contractor position, 40 hours per week.
- Annual compensation of $48,000




- Eligibility for additional variable compensation based on company performance.
- Flexible time off — contractors receive their regular compensation during reasonable time away from work, coordinated with the team to ensure client coverage.
- Collaborative distributed working setting and the best team.

About Avenue Avenue grew out of a need we saw in the real estate industry. All of the REALTORS® we knew put in hours of screen time each week, online, trying to manage the many moving parts that made up their personal marketing. They wanted to attract new clients, but they weren’t getting the results they wanted.

As a team of marketers, engineers, and designers, we saw how our respective skill sets could work together to solve their problem. We could give Realtors what they’d never had before: the chance to market themselves online, and stand out—supported by the knowledge and tools only a team of experts could provide.

Avenue is a completely distributed company, remote working is core to the way that we work. Avenue firmly believes in the value of a diverse and inclusive workplace where people come together to learn and grow. We welcome applicants of all different backgrounds, experiences, abilities, and perspectives. As a company, we are working to provide equal opportunities and a supportive work environment for all.

Please note, because of the nature of the role we are only able to consider applicants from PST, EST, MST, or CST time zones.

📌 Client Experience Coordinator (Vancouver)
🏢 Avenue
📍 Vancouver