Join Manulife as a Client Relations Specialist, focusing on exceptional service for Mid-Market clients in Vancouver. Engage with clients, support Advisors, and resolve complex inquiries in a dynamic, hybrid model. This position requires a proactive approach to support distribution partners and deliver value-added benefits to Plan Advisors and Sponsors.

You will champion service escalations, manage benefit inquiries, and participate in the client education process. Collaboration with internal teams is essential for achieving successful outcomes for clients. Key Responsibilities:

- Manage and resolve complex service inquiries efficiently
- Facilitate training sessions for plan administrators
- Prepare and analyze client reports
- Lead presentations to introduce Group Perks
- Drive successful adoption of digital solutions

Requirements:

- Minimum of three years in Group Benefits
- Strong understanding of benefits products
- Proven client-facing skills
- Ability to analyze data and generate reports
- Excellent communication and negotiation skills

Utilize your expertise in Group Benefits to build lasting client relationships and drive service improvements at Manulife.

📌 Client Relations Specialist - Hybrid Role (Vancouver)
🏢 Société Financière Manuvie
📍 Vancouver